Retail Customer Service Officer

2 days ago

Collingwood, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role Details**
- Collingwood Post Office, 25 hours per week
- 5 hour shift x 5 days per week, rotating roster between 8.45 am - 5.06pm Monday - Friday
- $27.48 increases to $29.37 after 3 months probation + 12% Superannuation

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Customer Service Consultant

    2 days ago

    Collingwood, Victoria, Australia Hays | Contact Centres Full time $60,000 - $90,000 per year

    Your new companyWork for a well-established and trusted customer-owned bank that holds themselves to the highest standards, empowering customers to use their money to create a world where people and the planet thrive. Located in Collingwood, they are looking for multiple Customer Service Consultants to join their forward-thinking and supportive team,...

  • Account Co-ordinator and Customer Service Support

    2 days ago

    Collingwood, Australia Carbon Savers Full time

    Advantage Solar is an Australian owned solar retailer, with over 15 years experience in the manufacture, wholesale and installation of solar panels across Australia. Our mission has always been simple, to accelerate Australia’s transition towards clean energy, by offering premium but affordable renewable energy solutions for homes and businesses including...

  • Customer Service Coordinator

    4 days ago

    Collingwood, Australia GJK Facility Services Full time

    **Introduction**: BETTER EXPERIENCES, BETTER OUTCOMES It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people. We are a leading provider of facility services, committed to provider better experiences and better...

  • Customer Service Admin

    2 days ago

    Collingwood, Australia Allpress Espresso Full time

    **About Us** At Allpress we are espresso specialists, roasting and serving beautiful coffee in Australia, New Zealand, the UK, Japan and Singapore. We’re a team of dedicated people who believe in flavour first and care deeply about our customers. **About the role** An exciting opportunity has opened in our Customer Service team in Melbourne for someone...

  • Sales, Marketing

    5 days ago

    Collingwood, Australia Carbon Savers Full time

    Carbon Savers is an Australian owned renewable energy company with over 15 years experience tackling the worlds environmental problems. Our business model is focused on helping Australian households and businesses lower their carbon footprint, by directing them towards different products and services that all aim to reduce energy consumption and...

  • Multi Region Retail Manager NSW/ACT/NZ

    1 day ago

    Collingwood, Victoria, Australia T2 Tea Full time

    We're T2, a tea brand known for its delicious tea made with premium, sustainable ingredients. Every day, we love to excite our customers by inviting them into our world of tea, online and in our retail stores across Australia, New Zealand and Singapore.Like our teas, our people are unique and diverse. We believe every team member brings different experience...

  • ▷ [Only 24h Left] Multi Region Retail Manager VIC/TAS/SA

    3 weeks ago

    Collingwood, Australia T2 Full time

    We’re T2, a tea brand known for its delicious tea made with premium, sustainable ingredients. Every day, we love to excite our customers by inviting them into our world of tea, online and in our retail stores across Australia, New Zealand and Singapore. Like our teas, our people are unique and diverse. We believe every team member brings different...

  • Customer Support Officer

    4 days ago

    Collingwood, Australia Smiling Mind Full time

    Company Description Smiling Mind is Australia's leading digital-led prevention focused not-for-profit organisation reaching more than 7 million people through its renowned mindfulness app as well as more than 220,000 teachers and more than 6m Australian children and young people through our schools’ program and app-based programs - but this is just the...

  • Retail Sales Assistant

    2 days ago

    Collingwood, Australia Nobody Denim Full time

    We’re looking for a customer focused **Retail Sales Assistant** to join our team on **Fridays and Saturdays**. This is a great opportunity for someone passionate about fashion and conscious brands, with a love for denim and creating exceptional customer experiences. **About the Role** As a Retail Sales Assistant, you’ll: - Deliver warm, genuine...

  • Financial Services Trainee

    7 days ago

    Collingwood, Victoria, Australia Bank Australia Full time $45,000 - $60,000 per year

    Through the merger of Bank Australia and Qudos Bank we're creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we're building on the strong foundations of our history and shared values as we bring together the best of both banks.We currently have a 12-month entry-level traineeship...