Customer Service Admin

2 days ago

Collingwood, Australia Allpress Espresso Full time

**About Us**

At Allpress we are espresso specialists, roasting and serving beautiful coffee in Australia, New Zealand, the UK, Japan and Singapore. We’re a team of dedicated people who believe in flavour first and care deeply about our customers.

**About the role**

An exciting opportunity has opened in our Customer Service team in Melbourne for someone who is passionate about coffee, loves working as part of a great team, and wants to develop their career in the industry. Building great relationships while providing the best coffee is the backbone of Allpress and our Customer Service team play a key part in this as they are the first point of contact for our Allpress community.

Being a part of our Customer Service team, you deal with a number of different situations, from taking customer coffee orders each day, troubleshooting with café owners and baristas, working closely with our Roastery team and providing all elements of the Allpress ongoing high level of customer support.

This is a **casual role,**but we are offering **38 hours a week** (1.0 FTE). Days of work are Monday - Friday.

**About You**

We are looking for a true team player with a positive, flexible approach. You will have strong verbal and written communication skills, with the ability to multi-task. You are confident in troubleshooting and investigating and can think quickly on your feet. Also, you are a fast learner, eager-problem solver, savvy with technology & courteous at all times. We pride ourselves on being approachable experts and during your time in this role you will learn the ins and outs of all areas of the business so having a keen, can-do attitude is a must. A background in a similar Customer Service role is necessary and a passion for coffee is essential

**Working at Allpress**

In addition to great company culture, we offer some nice staff perks including as much free coffee as you like while at work, 250g of beans to take home weekly, a free and confidential Employee Assistance Program and a Wellbeing allowance.

**Diversity and Inclusion**

Allpress is committed to being an inclusive organisation where all people feel valued, respected and engaged. We pledge a commitment to:

- Building inclusive teams that represent all groups in society.
- Empowering our people to continuously improve the way we work and promote equity.
- Removing barriers and the influence of bias.
- Creating a safe environment where we’re encouraged to speak out against discrimination in any form.
- Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work.

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