Customer Service Coordinator

2 days ago

Collingwood, Australia GJK Facility Services Full time

**Introduction**:
BETTER EXPERIENCES, BETTER OUTCOMES

It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people.

We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people.

Our core service offerings are cleaning, grounds, restoration, maintenance and facility support services, with experience across a diverse range of markets, including education, government, health, commercial, transport and industrial.

With a national footprint and workforce of over 2,500, a strong focus on safety, long-standing customer relationships and over 30 years of experience, we are a purpose-led organisation.

We are a diverse family, supporting each other to do our best and help make a difference.

**Description**:
ABOUT THE ROLE

The Customer Service Centre Coordinator is responsible for providing quality and efficient customer service to internal and external stakeholders

**Skills and Experiences**:
ABOUT YOU

You are someone who is passionate about delivering exceptional customer service and creating positive customer experiences by;
- Providing accurate information about products/services and address customer concerns.
- Collaborating with internal teams to ensure the resolution of customer issues and inquiries.
- Maintaining and update customer records in the database.
- Contributing to the development of customer service scripts, FAQs, and knowledge base articles.
- Having excellent verbal and written communication skills and the ability to convey complex information in a clear and concise manner.
- Proficiently using customer service software, CRMs, and other relevant tools.
- Utilising strong organisational skills with the ability to prioritise tasks effectively.
- Collaborative mindset with the ability to work effectively in a team-oriented environment.

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