Operations and Sales Co-ordinator

**Company Description**
**OVERVIEW OF SMILING MIND**

Smiling Mind has been at the forefront of mental wellbeing innovation for over 12 years, helping minds thrive with evidence-based tools and resources. We’re proud to have impacted the lives of millions of people globally.

Our mission is Lifelong Mental Fitness. We aim to create generational change in mental health, providing proactive tools and programs that help every mind thrive. So far, we’ve reached more than 8.6 million people through our renowned mental fitness app and more than 12.8 million young people through our app and school-based programs - but this is just the beginning.

**ROLE OVERVIEW**

The Operations & Sales Coordinator plays a critical role in enabling Smiling Mind’s Growth strategy, providing coordination and operational support across both education growth and fundraising/partnerships.

This role covers sales administration and reporting, prospect research, and project coordination, ensuring the School Program Success Lead and Strategic Operations Manager are well supported. It requires strong organisational capability, initiative, and stakeholder skills, with scope to directly contribute to acquisition, reporting, and delivery.

The role provides broad exposure across philanthropy, corporate partnerships, and education sales while enabling cross-team collaboration in a fast-paced growth environment.

**KEY RESPONSIBILITIES**

The Operations & Sales Coordinator provides coordination and operational support across education growth, partnerships, and team operations, ensuring effective acquisition, stewardship, reporting, and collaboration.

**Education Sales & Support**

- Coordinate outreach for school acquisition and churn recovery.

- Support onboarding, engagement, and customer experience.

- Maintain accurate CRM data (HubSpot) and produce sales reports, dashboards, and pipeline updates.

- Coordinate webinars, info sessions, and school-facing engagement activities.

**Advancement & Partnerships Support**

- Support pipeline tracking, prospect research, and preparation of donor/partner materials.

- Keep CRM records accurate for philanthropy and corporate partners.

- Assist with stewardship through events, communications, and relationship tracking.

- Contribute to grant/tender submissions and reporting/acquittals for funders.

**Team & Operational Support**

- Act as Growth Team’s CRM “super user”, ensuring clean data and effective processes.

- Develop and maintain shared resources (templates, case studies, presentations).

- Coordinate meetings, workshops, and stakeholder engagements.

- Support collaboration across Growth, Education, Programs, Product, and Marketing teams.

**Key Teams / Stakeholders**

The Coordinator works closely with the School Program Success Lead, Strategic Operations Manager, and Chief Growth Officer, with regular interaction across Programs, Product, and Marketing. The role underpins high-quality engagement with schools, donors, and partners, ensuring impact and revenue goals are delivered.

We are friendly and highly driven. We dream big, run at ideas, love change and innovation. We love being surrounded by people who are passionate about defining themselves and our future — and that’s what we are looking for in this role.
**Qualifications**
**SKILLS, QUALIFICATIONS AND EXPERIENCE**

**Skills**

- Excellent organisational and administrative skills, with strong attention to detail.

- Proficiency in Microsoft Office/Google Suite and CRM systems (HubSpot, Salesforce).

- Strong written and verbal communication, including reports, proposals, and presentations.

- Ability to prioritise, meet deadlines, and support multiple stakeholders.

- Project coordination and event delivery capability.

**Experience**

- Demonstrated success in sales coordination, fundraising, partnerships, or account support.

- Experience supporting acquisition, retention, or customer success in education or not-for-profit contexts.

- Proven ability to maintain CRM data and produce accurate pipeline reports.

- Experience coordinating stewardship or client-facing events.

**Personal Attributes**

- Highly organised, proactive, and reliable with strong follow-through.

- Strategic thinker able to balance detail with the bigger picture.

**Additional Information**
**THE VALUES WE LIVE BY AT SMILING MIND**

- **100% People-first**:We are dedicated to creating impact with people at the centre of everything we do.

- **Changemakers**:We challenge the status quo and pave new paths towards helping every mind thrive.

- **Curious**:We ask questions and we strive to keep learning and improving.

- **Intentional**:We know action is required to achieve our goals, and we’re purposeful in every action we take.

**WE LOVE PEOPLE WHO HAVE**

- A belief in the purpose and philosophy of Smiling Mind - that we can achieve generational change in mental health by focusing on building mental fitness skills in young people and the adults that surro