Current jobs related to Customer Support Officer - Collingwood - Smiling Mind
-
Warehouse & Customer Support Officer
1 week ago
Collingwood, Australia Nobody Denim Full time**About the Role** We are seeking a dedicated Warehouse & Customer Service Officer to join our team. This role is predominantly focused on warehouse operations, with a key responsibility for maintaining smooth and efficient day-to-day activities within our warehouse. You will play a vital role in ensuring our stock is accurately managed, orders are...
-
Customer Service Officer
2 days ago
Collingwood, Australia Climasolar Full time**Looking for an exciting office role where no two days are the same?** We are looking for a confident, assertive, and friendly person to join our rapidly growing office team. With a 5-Star rating from hundreds of happy customers, our reputation in the solar industry is not only unmatched in Victoria but also incredibly important to us. **Your job is to...
-
Admin Support Officer
15 hours ago
Collingwood, Australia Blackhearts & Sparrows Full timeBlackhearts & Sparrows Blackhearts & Sparrows is on the lookout for an experienced Admin Support Officer to join our Buying and Customer Success Teams. Love of spreadsheets, good food and good beverage essential. If this sounds like you, get in touch! - Work for a growing organisation in an exciting industry - Be a part of a dynamic team environment - Lot...
-
Retail Customer Service Officer
2 weeks ago
Collingwood, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...
-
Executive Support Officer
5 days ago
Collingwood, Australia Anglicare Victoria Full timeMake your mark at the states leading provider of Family Services & Out of Home Care - Parental leave cover to January 2026|full-time position in a supportive & passionate team - A varied role providing general office support & support to the Executive Assistant **Your role**: The full time fixed term contract covering parental leave as the Executive Support...
-
Customer Support Specialist
1 week ago
Collingwood, Australia Carbon Savers Full time**Join a fast-growing, Aussie-owned company making a real difference.** At **Carbon Savers**, we help homes and businesses transition to clean energy through solar, batteries, heat pumps and HVAC solutions and we’ve been doing it for over 15 years. **The Role** We’re looking for a proactive, organised, and people-focused **Customer Service Agent** to...
-
People & Culture Support Officer
2 days ago
Collingwood, Australia Bank Australia Full timePosted: 06/08/2025 Closing Date: 03/09/2025 Job Type: Permanent - Full Time Location: Head Office - Collingwood Job Category: Banking and Financial Services Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re...
-
Expert Scheduler
3 days ago
Collingwood, Australia Carbon Savers Full timeOur Carbon Savers team is growing, and we are looking for a new scheduler to join our fun office environment! **Who we are -** At Carbon Savers we have been working in the renewable energy sector for the past 15 years. We provide homes and businesses with free energy efficient products that reduce the amount of power our customers use. This means they...
-
Collingwood, Australia Carbon Savers Full timeAdvantage Solar is an Australian owned solar retailer, with over 15 years experience in the manufacture, wholesale and installation of solar panels across Australia. Our mission has always been simple, to accelerate Australia’s transition towards clean energy, by offering premium but affordable renewable energy solutions for homes and businesses including...
-
Collingwood, Australia Carbon Savers Full timeAdvantage Solar is an Australian owned solar retailer, with over 15 years experience in the manufacture, wholesale and installation of solar panels across Australia. Our mission has always been simple, to accelerate Australia’s transition towards clean energy, by offering premium but affordable renewable energy solutions for homes and businesses including...
Customer Support Officer
2 weeks ago
Company Description
Smiling Mind is Australia's leading digital-led prevention focused not-for-profit organisation reaching more than 7 million people through its renowned mindfulness app as well as more than 220,000 teachers and more than 6m Australian children and young people through our schools’ program and app-based programs - but this is just the beginning.
By 2030 we aspire to be the leading, digital-led, prevention focussed mental health organisation in Australia. We will be seen as a key system influencer positively impacting the lives of all people who use our programs, particularly children and young people, across the world.
Smiling Mind is embarking on a significant evolution and growth strategy, with impact our primary focus - we aim to create generational change in mental health across the country - and to achieve this we believe that we need to invest in supporting Australian children to take a more positive and proactive approach to their own mental health. In order to achieve this we need to ensure Smiling Mind has the systems and structures internally to underpin our success and we’re seeking an experienced business manager who can support this.
**Job Description**:
**PURPOSE OF THE ROLE**
As a key member of our program delivery team, this role is critical in supporting the effective implementation and delivery of Smiling Mind’s education and workplace programs. We are looking for a dedicated, empathetic team member that is passionate about mental health and wellbeing and bringing about generational change in Australia’s mental health.
To be successful in this role you will need to have impeccable customer service and administrative skills. We are looking for a proactive, high-energy individual who has a strong passion for delivering a great customer experience and wants to work in a fast-paced work environment.
As part of a strong and supportive team you will be tasked with delivering an exceptional level of customer support and service.
**RESPONSIBILITIES OF THE ROLE**
- Ensure CRM records (Hubspot) are kept up to date and accurate,
- Create and update communication workflows and automations where required
- Investigate and document support tickets for escalation to other areas of the organisation as required, and work collaboratively with teams to achieve positive outcomes
- Respond to questions in a timely, professional and caring manner
- Provide exceptional customer service by demonstrating care and empathy
- Analyse trends in customer issues and suggest improvement ideas and plans
- Build and maintain key company relationships both internally and externally
**Qualifications**:
**WE’RE LOOKING FOR PEOPLE WHO**:
- are natural problem solvers, who can collaborate and create efficient and effective processes to support Smiling Mind to excel at program delivery and user experience.
- have strong analytical mind and critical thinking, with an emphasis on designing and delivering effective solutions.
- have the ability to analyse and interpret data effectively to inform decisions and effective solutions.
- are able to forge strong relationships with internal and external stakeholders, to positively influence outcomes and results for our users.
- have an inquisitive nature, with a high degree of curiosity. You love to collaborate and share your knowledge with the wider team.
- have solid communication skills (written and verbal), with positive attitude to problem solving and ability to work within teams to find solutions.
- demonstrate strong initiative and are self-starter, able to analyse the current landscape and draw on internal expertise to produce suitable solutions that meet the needs of our users and that achieve impact.
**SKILLS & EXPERIENCE**
- 2+ years of customer service experience
- Ability to analyse and interpret data to inform decisions and create effective solutions.
- High volume service desk experience[1]
- Experience establishing and managing automated communication workflows and customer journeys
- Have a demonstrated initiative and willingness to learn
- Excellent interpersonal and communication skills
- Strong computer skills and experience
- Display a continuous improvement mindset.
Additional Information
**THE VALUES WE LIVE BY AT SMILING MIND**
- Human_
Life is complicated enough. We’re real. With each other and everyone around us, choosing to turn the complex into the simple. We are approachable, fun, and connected. We celebrate our success, learn from near wins, and relish in the impact we are making in the world.
- Inclusive_
We believe accessibility and inclusiveness is key to empowering a new generation to thrive. We approach everything we do in an open, curious, and non-judgemental way.
- Informed_
We make it our business to know, and everyone in our world benefits from the knowledge we share. Lifelong learners, our curiosity and inquisitive nature inspire a constant zest for knowledge.
- Tenacious_
We encourage and challenge each
