Customer Support Specialist

1 week ago


Collingwood, Australia Carbon Savers Full time

**Join a fast-growing, Aussie-owned company making a real difference.**
At **Carbon Savers**, we help homes and businesses transition to clean energy through solar, batteries, heat pumps and HVAC solutions and we’ve been doing it for over 15 years.

**The Role**

We’re looking for a proactive, organised, and people-focused **Customer Service Agent** to support our sales team. You’ll be the go-to person for smooth admin, happy customers, and making sure no detail slips through the cracks.

**What You’ll Do**
- Take inbound/outbound calls and resolve customer queries
- Lodge paperwork with government/industry bodies
- Schedule with sales reps, installers, and customers
- Handle complaints with professionalism
- Update CRMs and track KPIs
- Process invoices and generate daily reports
- Keep everything running like clockwork and suggest ways we can improve

**What’s On Offer**
- Career development + leadership opportunities
- Weekly socials, team events & good vibes
- Competitive pay + ongoing mentorship
- Purpose-driven work that helps the planet
- A supportive, high-performance culture that backs you

**What You Bring**
- Strong customer service skills & work ethic
- Experience in admin, scheduling, CRM, or reporting
- High attention to detail and fast learning
- Confident communicator and team player
- Calm under pressure and solutions-focused
- Available full-time and ready to commit for 12+ months

**Ready to apply?**

Click **APPLY NOW** via Indeed and we will be in touch. Let’s build a greener future together

**Job Types**: Full-time, Permanent, Fixed term

Pay: $33.00 per hour

**Benefits**:

- Free drinks
- Free food
- Referral program

**Experience**:

- Complaint handling: 1 year (preferred)
- Customer support: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person



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