National Technical Training Manager

1 week ago

Darra, Australia CEA Full time

**Posted**:
15/04/2025

**Closing Date**:
15/05/2025

**Job Type**:
Permanent - Full Time

**Location**:
Darra

**Job Category**:
Operations

**About Us**

CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch and Dynapac.

Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.

Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.

PART OF THE CFC GROUP OF COMPANIES - Think Safe Act Safe.

Job Description

We are seeking someone who has a broad knowledge ranging from entry level topics (safety, machine interaction, company system orientation) to appropriate level hydraulics, electrics, diagnostic procedures relevant to CEA brand machinery (Agriculture and Construction equipment) and is able to:

- Develop and implement contextualized apprentice training program nationally.
- Conduct major account training on our product range.
- Provide basic level maintenance of purchased equipment.
- Support the National Technical Support team with overflow work.
- Interact with customers via our network portal to provide technical assistance to our customers
- Providing additional support interacting with OEM’s to help resolve technical issues
- Travel to interstate branches and customer locations to implement basic training.
- Provide on-going support to apprentices throughout the CEA branches and structure regular visits with apprentices in each Branch (Adelaide, Brisbane, Sydney, Melbourne, Perth)
- Create technical documentation when required to distribute to the apprentices.
- Represent the company in a professional and ethical manner when dealing with customers
- Capture and analyze training data to constantly verify training impact and make adjustments to content when necessary

The desired skills and experience for this role consists of:

- Trade qualified in a related field for 5-10 years (must)
- Worked in a similar role for 3 to 5 years (not essential but preferred)
- Hold a current Cert IV in Training & Assessment or willing to attain (not essential but preferred)
- Proven ability to develop and implement training (Not essential but preferred)
- Be familiar and proficient with Microsoft office suite programs (Must)
- Proven ability to self-manage.
- Ability to analyse/troubleshoot complicated hydraulic, mechanical and electrical technical problems and recommend solutions (Must)
- Great communication and problem-solving skills. Demonstrated ability to communicate with staff and customers through all mediums. (Must)
- Demonstrate a good understanding of OHS in the workplace. (Must)
- Current Driver's License (Must)
- Tertiary education in a related field (not essential)

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