Team Administrator

2 days ago

North Sydney, Australia Eutility Pty Ltd Full time

** Regional NSW and Interstate Applications Welcome**

**6 Month Term with Potential to Extend to Permanent Full Time**

**The Company**

Eutility an Australian privately owned company who commenced their first operations in Sydney, late 1979. With offices around Australia and in Singapore, Eutility is a leader in energy procurement and environmental services and is renowned for the great care we take with clients and employees alike. We believe in a service-first policy and always ensures that clients receive a dedicated account management team on top of our technologically advanced services.

**Job Profile**

The role of the Team Administrator is to provide support where needed within the team. The responsibilities of this role will include data entry, communication with BDM’s and retailers regarding queries allocated and ad hoc project support where required. A successful Team Administrator is someone who shows initiative, strong time management and communication skills and has the ability to multi-task conflicting time sensitive priorities.

**The general responsibilities of this role will be to**:

- Ensure all stakeholders including customers & providers receive the highest level of service and professionalism.
- Respond to all internal queries in an appropriate and timely manner.
- Communicate effectively internally and to providers.
- Maintain confidentiality of customer and provider information.
- Accountability for the quality and daily performance of all your tasks, ensuring KPI’s are met.

**Role specific responsibilities are as follows**:

- Providing support and assistance to the Service Team members including billing, transfers and resolutions specialists.
- Data Entry.
- Liaising with retailers on Contract Implementations & Transfers.
- Requesting missing invoices and data from energy retailers.
- Resolving charge disputes on billing errors.
- Reconcile and follow up on billing adjustments.
- Escalating cases to your Senior team member or manager when issues are identified.
- Escalating cases to your Senior team member or manager when issues are identified.
- Resolving cases by set due dates.
- Equivalent experience

**Skills**
- Microsoft Office experience essential
- Good interpersonal skills
- Strong initiative and resourcefulness
- Good communication skills - verbal and written
- Excellent planning and self-organisation discipline
- Results oriented

**About Eutility Pty Ltd**

Eutility has more than 30 years of experience in managing businesses’ energy costs, usage, procurement and planning.

Our expertise empowers Australian businesses to:

- Gain control of their energy usage
- Save on their energy bills
- Plan for their long-term energy costs and usage
- Reduce their carbon footprint

We work with businesses, for businesses, negotiating with the country’s largest utility providers to obtain the best available rates.

Work Remotely
- Yes

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00 - $60,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

COVID-19 considerations:
Eutility follows all Government advice for a safe working environment.

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