Team Administrator, Client Care Team

3 days ago

North Sydney, Australia Ironfish Full time

Share with us your Mandarin skills & passion for Property
- Exciting time to grow with a well est. National Property Leader
- Enjoy a balance between working at home & our modern, North Sydney Office
- Be part of our growing, collaborative Head Office Team
- Exciting time to join a well established National Property Leader
- Enjoy a balance between working at home and our modern, North Sydney Office with stunning Harbour views

Are you an experienced administrator who wants to support a positive, passionate and service driven team? Do you have prior exposure or interest to learn new skills within property, sales administration, conveyancing or lending support? Then look no further, Ironfish wants to hear from you.

Ironfish is a leading Property Investment services leader, we help our clients in each step of their own property as we work with them to create their own portfolio to support them later on in life. We are very proud in the last 17 years to have Branches across Australia and support over 12,000 clients. With your flexible approach and can do attitude will ensure we make the Ironfish vision and values shine.

As a key team member supporting our Head Office Client Care and Settlements Team, your key responsibilities will include:

- Preparing a range of processes, procedures, customer correspondence and communications to ensure our customers and management are kept informed regarding upcoming settlements, property updates and general information.
- Distribute settlement related documents, pipeline reporting and other correspondence to our Branches, Developers and Management team
- Deliver a high level of customer service and support to our Branches liaising with key internal and external stakeholders including our Head Office Property Team, Solicitors, Financiers, Property Management and other key parties involved in the settlement and handover process.
- Provide regular periodical reports on our settlements pipeline and construction updates for our customers
- General team coordination and support including the collation and management of data, contracts, customer correspondence and other information.

Here at Ironfish, we give our staff a great platform to learn and develop their career with this role facilitating a range of responsibilities. To be considered we are looking for:

- At least 2 years administration experience in a hands on, autonomous role with tight, time critical deadlines ideally in property, settlements, conveyancing or residential lending
- Strong administration skills with proven ability to maintain high attention to detail when faced with pressure
- Can do, positive attitude who prides themselves on going above and beyond expectations
- Proven ability to think outside the square, show initiative and effectively resolve conflict
- Strong data and reporting skills with prior exposure collating statistics and reporting through use of a CRM or equivalent database
- Strong systems skills who can quickly grasp new technologies and processes with mínimal direction

Come and be part of the Ironfish success story as we:

- Are dream driven and offer a supportive and dynamic team environment
- Pride ourselves on being proactive and having a “can do” attitude
- Offer great long term career opportunities and development platform

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