Venue Manager

**VIC, BK Gymnastics - Hawthorn 3122** - Be part of something new and exciting - Great workplace flexibility - Build a career you love working with children - Opportunity to make a real difference to our community This is a great opportunity for passionate and friendly **Gymnastics Centre Manager** who enjoys creating engaging and innovative programs, developing children and managing a team of coaches. **The Company** **Belgravia Kids (BK) **is the latest venture for the Belgravia Group and the realisation of a clear goal from Belgravia founder, CEO and Chair, Geoff Lord: "**To positively impact the lives of a million Australian Children each year through physical activity".** Over recent years, a more sedentary lifestyle and significant population growth in our major cities have led to a rise in obesity and a worrying lack of basic physical skills. The result is that today’s kids may be the first generation with a shorter life expectancy than their parents. **The Centre** The Marrickville centre opened under BKs Gymnastics management in March 2020 and despite the interruptions of Covid has grown to over 700 participants. **BKs Gymnastics currently employs in excess of 250 staff and this role creates a great opportunity not only to progress your career to be part of a growing vibrant business which can offer many future professional development opportunities and advancements** **The Role** The **Gymnastics Centre Manager** is accountable for the overall success of their business unit, meeting or exceeding financial budgets and membership KPIs set out in the annual plans and business budgets. The Centre manager drives a safe, inclusive and positive culture of memberships, service and operational excellence through great planning and staff mentoring and training. This will be a **full-time position** comprising of a 38-hour week. The successful applicant will be available for weekend and weekday evening hours, as required by the centre’s time-table requirements. The successful applicant will be offered a healthy remuneration package tailored to your qualifications and experience. **Key Accountabilities** - Achieve great customer service for both participant and parents - Achieving or exceeding the centres operational and financial budgets through effective strong member growth and careful cost control - Maximising profitability and setting/meeting membership and participation targets including motivating staff to contribute effectively - Delivery of training and ongoing coaching and mentoring of all centre staff - Recruiting, training, supervising and appraising staff - Resolving customer/parent queries and complaints with a service first attitude - Coordination of staff rostering - Facilitation of effective communication between and within staff but also with customers - Ensuring compliance with health and safety legislation - for staff and customers - including child safety standards - Preparing localised promotional plans and community outreach to drive memberships - Liaising with head office and other centre managers - Liaise with the Gymnastics Coach to ensure the preparation of quality, safe and innovative gymnastics programs - Liaise with gymnastics coach to ensure records of members, injuries and programs are recorded and stored effectively - Develop and maintain a timetable of classes which maximises the use of the facility and considers members’ needs - Implement new programs as appropriate to meet community needs - Effective implementation and use of business systems to drive an efficient business operation - Coordinating maintenance of gymnastics floor and surrounding areas ESSENTIAL: - Customer service mindset - Financial management experience - Strong sales acumen - Fanatical customer service mindset - Passionate about children’s development in sport and sporting skills - Working with Children Check - National Police Check upon onboarding - Senior First Aid Certificate - Current CPR Certificate DESIRABLE: - Knowledge of child gymnastic programs and the gymnastic industry - Gymnastics qualifications We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.