Account Manager

Account Manager (VIC)

**How will you make an impact?**

Are you passionate about making a positive impact to our members dignified retirement?

You will be key to our success, driving client satisfaction and business growth through strong relationships and exceptional service.

**The opportunity**

We are seeking a seasoned Account Manager to join our team. In this role you will be entrusted with a critical key account allocation, giving you the opportunity to showcase your exceptional relationship-building and client management skills. You will develop and maintain strong and valued B2B relationships at all levels of seniority within your allocated portfolio.

In addition, you will be responsible for the retention and growth of an employer/member portfolio through various servicing and engagement activities. You will have the opportunity to develop a thorough understanding of your key account employers and their members and the overall market.

We need a dynamic individual who brings not just experience but also a genuine passion for the role and our industry. Your comprehensive understanding of client management and your enthusiasm for client success will be pivotal. Your talent for building and maintaining relationships will be essential in propelling our business forward.

**Some Key Responsibilities**:

- Retention and growth of an employer/member portfolio through various servicing and engagement activities
- Develop and maintain relationships with key stakeholders and business partners, including attendance at industry and partner events, conferences and awards programs (This will include a limited number of evening and weekend events across the year)
- Develop and maintain strong and valued B2B relationships at all levels of seniority within allocated portfolio of clients
- Delivery and execution of formalised client Engagement Strategies to all employer accounts
- Develop a thorough understanding of key account employers and their members and the overall market in which Hostplus operates
- Identify, develop and win new business, maintaining relationships with prospective employers as well as ensuring the smooth transition of any large new business wins

**About you**:

- Strong technical proficiency in all matters superannuation
- Ability to develop and implement successful account management and sales strategies, including the development and growth of strong B2B relationships
- Ability to develop a thorough understanding of employers, their members, and the overall market in which it operates
- Knowledge of the industrial relations environment and superannuation issues (e.g., State/Federal Awards and EBA's)
- Knowledge necessary to be an authorised representative;
- Ability to analyse and understand employer and member data and communicate these insights and trends to relevant parties both internally and externally
- Confident presentation and public speaking skills to medium and large groups
- Excellent organisational skills, with the ability to work both autonomously and as part of a team
- Strong commercial acumen and accomplished networking skills
- Outstanding Influencing & negotiation skills
- RG146 Accreditation is mandatory, diploma of Financial Planning is desirable

**What can we offer you?**

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

- Hybrid and flexible work environment
- 15% superannuation
- Additional paid leave over Christmas and New Year
- Additional 5 days paid "flex leave", so that you can take time out when you need it
- 18 weeks paid parental leave
- 3 days community service leave
- 4 weeks paid gender affirmation leave
- Access to long service leave at 5 years
- Access to subsidised financial advice
- Dedicated per person development budget to support your growth

Just to name a few

**About us**

At Hostplus, we passionately provide our over 1.8 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

**Our commitment to diversity and inclusion**

We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to