Technology Support Coordinator

1 week ago

Brisbane, Australia KordaMentha Full time

Job Location
Brisbane
Division
Practice Management - Technology
Description
- **About the role**

A fantastic opportunity has become available for a Technology Support Coordinator to join our Service and Support team. In this role, you will ensure the efficient operation of all facets of a full stack Microsoft environment to meet the needs of the business as defined in our SLA's.

The key objectives of the role will include:

- Responsible for handling first and second level hardware and software technical support.
- Providing IT support services for a range of desktop models and core infrastructure.
- Researching and investigating technical problems.
- Prioritisation, coordination and escalation of service requests.
- Ensuring IT security best practices are adhered to.
- Adhering to all processes and documenting procedures accordingly.
- Provide professional in-person, telephone and remote support.
- Escalating issues to other Technology teams in a timely manner.
- Making recommendations on upgrades and solutions when necessary.
- Be able to assist non-technical staff with understanding of technical concepts.

**About you**

You will have a friendly, energetic and enthusiastic personality with a results driven work ethic that is able to work both independently and in a team environment. The successful applicant will work with various onsite and remote stakeholders to provide top end customer service. You must possess strong attention to detail, highly developed problem-solving abilities, and display initiative and flexibility.
- Tertiary qualifications or equivalent in a related field with at last 2 years' service desk experience.
- IT support experience in administering Office 365 and Azure AD hybrid deployments.
- IT support experience in the administration and troubleshooting of Microsoftcore platforms (Windows 10, Teams, Sharepoint Online, OneDrive, Active Directory).
- Exposure to various technologies including telephony, wireless, MFA and printing.
- Solid understanding of networking and IT security fundamentals.
- Strong troubleshooting skills.
- Strong written and verbal communication skills.
- Any professional certifications (eg. MCP, MCSA, MCSE, CCNA) would be highly desirable.

This opportunity would interest a pro-active individual who is seeking to work with a dynamic organisation in which technology is a key aspect of the solution. This role requires high-level analysis and problem solving and you must have good communication skills with a strong customer focus. The position can occasionally necessitate flexibility in hours of work to enable support of business-critical IT Operations.

Experience in a similar role in a professional services environment would be preferred.

**About us

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