Technology Support Officer

$85,857 to $92,964
- Ongoing, full-time
- Kelvin Grove

**Who are we looking for?**

We are seeking a Technology Support Officer (Client Computing, Student Environment) to join Digital Business Solution, Administrative Division.
- Take your IT career to the next level by supporting digital solutions for a major Australian university. At the Queensland University of Technology, we’re at the forefront of research and innovation in technology that transforms industries and communities.

Your opportunity includes:

- Diversify your skills by working on interesting and diverse stakeholder requests across a wide range of software used by Science, Engineering, Creative Industries, Law, Business and Health; you’ll gain exposure to Microsoft Configuration Manager, Jamf Pro, VMWare Horizon and AppsAnywhere.
- We’re at the forefront of research and innovation in technology, where staff can diversify their knowledge through our collaborative approach in combining different disciplines and engaging with government and industry to deliver new solutions to real-world problems.
- Be part of an established organisation with a clear vision for continued growth. Our University is large and diverse and so are the opportunities for career progression.
- Join a Department that actively invests in your learning and development; we offer industry-leading training opportunities to enable you to fulfil your potential. Whenever you’re ready to continue your development, we’ve got something to assist.
- We recognise that everyone has different needs, so we have a range of accessible services with you in mind including onsite childcare and healthcare services, gyms, pools and more.

**Real world impact**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

**About the area**

Digital Business Solution sits within the Administrative Division and is responsible for Digital Business Solutions (DBS) provides support for staff and students across a range of information and technology services. DBS uses technology to create value for our students and customers through the portfolios of Learning and Teaching, Research and Innovation, and Professional Services.

DBS embraces digital transformation as being fundamental to our service in supporting QUT’s aspirations outlined in Blueprint 6..

**What you need to succeed**
- Completion of a relevant Bachelor’s degree in an IT or related field, or an equivalent combination of relevant knowledge, training and/or experience, and demonstrated detailed knowledge of complex network and enterprise systems.
- Excellent interpersonal and customer service skills with demonstrated experience in communicating complex technology issues clearly and confidently at all levels within the organisation.
- Demonstrated high level team member and customer service skills with the proven ability to problem solve and respond to changing client needs.
- Demonstrated organisational skills, including time management and the ability to contribute effectively within a large complex organisation with a fast-paced changing service environment.
- Relevant industry certifications such as Microsoft Certified Professional (MCP); IT Infrastructure Library (ITIL) Foundations; Apple Certified Support Professional (ACSP) and/or AVIXA Certified Technology Specialist (CTS) will be highly regarded.
- Relevant knowledge of current industry trends and demonstrated active participation in remaining up to date with current and emerging applicable computing and learning technologies.