Technology Support

**Who we are?**

Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 18,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

**The Role - A Day in the Life of Scape’s Tech Support**:
As our Tech Support, you’ll be the go-to person for keeping our property technology, infrastructure, and systems operational across our national portfolio of residential and commercial properties. You’ll provide technical support, system maintenance, and network troubleshooting to ensure our teams, residents, and guests experience seamless and reliable technology.

**No two days are the same at Scape, but here’s a taste of what your day could look like**:

- Respond to service desk tickets, troubleshoot issues, and provide IT support.
- Monitor and maintain networks, WiFi, and AV systems to ensure maximum uptime.
- Configure new user accounts, devices, and ensure a smooth IT experience.
- Maintain a secure IT environment, update systems, and ensure compliance with policies.
- Visit properties to monitor, maintain, and troubleshoot technology systems.
- Work closely with external vendors and internal teams to resolve issues.
- Assist with IT projects, system upgrades, and infrastructure implementations.
- Participate in the on-call roster, providing national IT support when needed.

**What makes you successful**

You’re a tech enthusiast with a proactive approach to problem-solving. You love working in a hands-on environment, thrive under pressure, and enjoy delivering seamless IT experiences. You’re also a strong communicator, able to explain technical solutions in a way that everyone can understand. Here’s what sets you apart:

- Experience supporting Windows 11, Microsoft 365/O365, and network infrastructure.
- Familiarity with networking, wireless technologies, and IT security best practices.
- Ability to troubleshoot issues, prioritise tasks, and think on your feet.
- Strong interpersonal skills and ability to support a diverse range of users.
- Experience assisting with IT projects, system maintenance, and vendor coordination.
- Willingness to travel interstate occasionally and participate in on-call support.
- CCNA, Microsoft certifications, or relevant IT qualifications are a plus

**Why you should join us?**

At Scape, we don’t just create a great place to work - we bring the good vibes every single day. Here’s a sneak peek at some of the scape-tastic perks that come with joining our team:

- Your birthday, your way - Take a day off to celebrate however you like. It’s your special day, after all
- Recharge with a Bueller Day - Need a breather? Enjoy a recharge day because we know life gets busy.
- ‘Escapes’ on us - You and a +1 can enjoy up to 5 nights free at any of our incredible buildings across the country. The ultimate staycation
- Generous referral bonuses - Know someone who would love Scape as much as you do? Refer them and be rewarded.
- Support when you need it - Access to EAP, Sonder, and all the tools to ensure you’re feeling your best, in and out of work.
- Fitness perks - Enjoy access to Scape gyms and discounted memberships to Anytime Fitness to keep you moving and motivated.

**Ready to Join the Scape Squad?**

This is your chance to be part of a growing business that’s making a real difference for our students, stakeholders, and community.
- At Scape, we honor and welcome the rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated._

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