Customer Service Officer

4 days ago

Gold Coast, Australia TAFE Queensland Full time

About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.
By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.
Your Opportunity
**As the Customer Service Sales Officer, you will**:

- Provide accurate information to prospective and existing clients, to sell and on-sell the Region's programs and services, complete enrolments, and receipt payments.

This position reports to the Manager, Customer Service.
This is a Temporary Full Time opportunity, to 22/04/2025 unless otherwise determined.
The position will be based primarily at Southport however you may be required to perform work at other TAFE Queensland campuses.
Key Responsibilities
- Represent TAFE Queensland Gold Coast as the first point of contact for clients.
- Process student enrolments using various payment options.
- Maintain knowledge of TAFE Queensland Gold Coast products and services.
- Ensure all relevant records are up-to-date and accurate.
- Contribute to the collective achievement of service level agreements and targets.
- Undertake research and development on matters relating to business functions.
- Ensure day to day activities align with business operations.
- Contribute to improvement in business processes and practices.
- Model and actively promote an ethical and safe work environment that supports a culture of zero harm and best practice regarding health, safety, wellness, and sustainability.

How you will be assessed
The ideal applicant will be someone who has the following key capabilities:
*
- Extensive knowledge or ability to rapidly acquire extensive knowledge of TAFE Queensland Gold Coast products, services and operations.
- Demonstrated achievement in a customer service/call centre environment.
- Demonstrated ability to provide prompt and professional client service by building and sustaining positive relationships, resolving conflict and solving problems.
- Proficiency in the use of Microsoft Office and other relevant specialist software packages.
- Displays the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment.

How to apply
- A structured resume which contains the contact details of at least two (2) referees, one of whom should be your current or most recent supervisor.
- A covering letter of no more than two (2) pages outlining your suitability for the role described above by responding to the 'How you will be assessed' listed above.

**Closing date**: 10 December 2024
**Job Reference Number**: TQ2024-1324
**For further information, please contact**:
Fiona Stevenson, Supervisor Customer Service

  • Customer Service Officer

    6 days ago

    Sunshine Coast, Australia Clayton's Towing Service Full time

    **Capacity**: Full Time Permanent position with a well-established, reputable business in Nambour on the Sunshine Coast for a highly motivated individual. **About the Company** Clayton’s Towing Service is local to the Sunshine Coast and has been in operation for almost 50 years. We are a well established and reputable business that provides essential...

  • Customer Service Representative

    4 days ago

    Gold Coast, Australia Customer Service - Appliance Spare Parts Burleigh Heads Full time

    Gold Coast Location with onsite parking - Start ASAP Remuneration package includes base wage which is negotiable + super + monthly bonuses. 10 Days Personal leave per year, and four weeks Annual Leave. Doug Smith Spares distributes appliance parts throughout Australia, we are seeking a motivated, experienced person to join our great team at our Burleigh...

  • Customer Service Officer

    6 days ago

    Gold Coast, Queensland, Australia Taylex Australia Full time

    Join Taylex – Australia's Leading Manufacturer in Wastewater Treatment SolutionsCustomer Service Officer | Yatala, QLD | Full-TimeAre you a proactive and customer-focused professional ready to bring your administration and service skills to a dynamic, forward-thinking business?Taylex, an Australian market leader in wastewater treatment and home water...

  • Customer Service Officer

    3 days ago

    Gold Coast, Queensland, Australia BOQ Group Full time

    Join to apply for the Customer Service Officer - Nerang role at BOQ GroupOverviewDo you have a passion for customer service and want to kickstart your career in banking? Are you an experienced customer service professional with excellent relationship-building skills and a passion for delivering excellent service to customers?As the Customer Service Officer,...

  • Customer Service Officer

    3 days ago

    Gold Coast, Queensland, Australia BOQ Group Full time

    Join to apply for the Customer Service Officer - Nerang role at BOQ Group Overview Do you have a passion for customer service and want to kickstart your career in banking? Are you an experienced customer service professional with excellent relationship-building skills and a passion for delivering excellent service to customers? As the Customer...

  • Customer Service Officer

    4 weeks ago

    Gold Coast, Queensland, Australia Hearing Australia Full time

    Join to apply for the Customer Service Officer - Robina role at Hearing Australia2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer - Robina role at Hearing AustraliaHelp provide the latest best practice services for anyone who needs itGain skills with Australia's largest provider of government-funded hearing...

  • Customer Service Officer

    4 weeks ago

    Gold Coast, Queensland, Australia Hearing Australia Full time

    Join to apply for the Customer Service Officer - Robina role at Hearing Australia2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer - Robina role at Hearing AustraliaHelp provide the latest best practice services for anyone who needs itGain skills with Australia's largest provider of government-funded hearing...

  • Customer Service Officer

    4 days ago

    Gold Coast, Australia Queensland Government Full time

    This role is office based, and therefore working from home options are unavailable. Work hours are between 9am - 5pm Monday to Friday. Key Outcomes and Accountabilities Provide information, advice and service to customers on building related matters including QBCC's legislation, services, policies, procedures and products. Interpret and assist with matters...

  • Customer Service Officer

    6 days ago

    Gold Coast, Australia HAYS Full time

    Join a dynamic and innovative team as their newest Customer Service Officer on the Central Gold Coast! **Your new company** Our client is a leader in their field. A rare opportunity has arisen for a Customer Service Administrator to join their dynamic and growing team. **Your new role** Your new role will involve being: - First point of contact -...

  • Customer Service Officer

    23 hours ago

    Gold Coast, Australia Legal Aid Full time

    The role offers the chance for a customer service officer to broaden their skills base and gain valuable experience in a busy, client-focused team environment. **In this role you will**: - Respond to enquiries received on the telephone from clients and members of the public. - Ensure publications in the reception area are available and current. - Undertake...