Customer Service Officer

4 days ago

Gold Coast, Australia Queensland Government Full time

This role is office based, and therefore working from home options are unavailable.
Work hours are between 9am - 5pm Monday to Friday.
Key Outcomes and Accountabilities
Provide information, advice and service to customers on building related matters including QBCC's legislation, services, policies, procedures and products.
Interpret and assist with matters relating to the delivery of QBCC's services. These services include:
Home Warranty Scheme
Contractor compliance
Building dispute management
General Enquires
Maintain knowledge of QBCC's information and services; and participate in ongoing review, quality assurance, and regular training.
Promote and participate in marketing, educational events, community awareness sessions, and other QBCC associated activities.
Undertake a range of offline administrative duties, but not limited to, including: Front Counter, face-to-face customer service, administrative support as required within Regional Services.
Provide exceptional customer service to all staff of the Commission and external customers, and displaying resilience when engaging with challenging customers.
Apply, advise on, and interpret legislation and policy standards to deliver continued high quality customer service.
Achieve team goals through being flexible, adopting continuous improvement attitude and change engagement along with participation in various regional service centre initiatives and functions as a member of a team.
Use effective communication and interpersonal skills in the workplace to achieve high customer service delivery.
Why join us?
We offer a range of benefits, including a generous 12.75% superannuation contribution, with the option to salary sacrifice personal superannuation contributions, and you'll have access to our Employee Assistance Program (EAP) and Galang Place.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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