Customer Service Officer

2 weeks ago

Gold Coast, Queensland, Australia Hum Energy Full time $60,000 - $80,000 per year
  • Build a successful long-term career in a great industry
  • Collaborative and supportive environment
  • Personal and professional development opportunities

About The Opportunity

We are seeking a highly motivated and ambitious person who will bring their positive attitude and mindset to our friendly Customer Service team and company.

About The Company

Humenergy provides energy services to the strata industry, businesses and councils. We specialise in embedded networks, utility billing, energy procurement and solar. Humenergy is an SME experiencing rapid growth in a niche area of the energy industry. We strive to achieve high performance, outstanding customer service, and exceptional ethical standards.

About The Role

Reporting to the Customer Service Manager, the successful person will be responsible for providing excellence in customer service and energy billing administration. On the job and external training will be provided to accelerate growth and progression. This role is a fulltime permanent position based in our Southport office. The role has the following key responsibilities and tasks:

  • Customer Service
  • Energy Billing and Administration
  • Payment Collections and Debt Management
  • Data Entry and Validation
  • Effective Communication

About You

  • You have a proven ability to deliver high quality work and exceptional customer service in a fast-paced environment
  • You will be a hard worker, a fast learner and have a positive attitude
  • We are looking for someone who understands people and numbers
  • Ideally you will have a minimum of 3-5 years transferrable experience
  • A minimum of 3-5 years customer service experience is required
  • Sound basic computer skills including outlook, office and excel are essential
  • Basic data entry level Excel skills are essential for this position

Permanent residents are required for this position.

Highly Regarded Attributes

  • Great attitude
  • Strong work ethic
  • Relevant industry experience

What Do We Provide

  • Very competitive salary and benefits
  • Flexible work arrangements
  • A collaborative and supportive team environment
  • Conveniently located in Southport

If this sounds like you please click Apply.

We are looking forward to connecting with you.

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