Customer Service

5 days ago

Gold Coast, Queensland, Australia Pacific Optics Pty Ltd Full time $40,000 - $60,000 per year
Customer Service Team Member – Join Our Fast-Paced, Customer-Focused Team

Location: Burliegh Heads

Work Type: Full Time

Industry: Administration / Customer Service / Support


Are you a detail-oriented, proactive professional who thrives in a fast-paced environment? Do you love delivering exceptional customer service and want to be part of a passionate and supportive team? If so, we'd love to hear from you

We're on the lookout for a Customer Service Team Member who brings energy, initiative, and a customer-first mindset to every task. This is a key role in our business, where you'll play an essential part in ensuring a seamless customer experience from start to finish.

What You'll Be Doing:
  • Handling customer enquiries over the phone and via email from all over Australia
  • Managing orders, data entry, and general administration tasks in a time-critical environment
  • Collaborating with internal teams to resolve customer issues quickly and effectively
  • Maintaining high levels of accuracy and attention to detail across all processes
  • Learning our full product range to confidently guide and assist customers
  • Using CRM platforms and Microsoft Office suite to manage tasks and customer records
  • Working both independently and as part of a dynamic, supportive team
About You:
  • Proven experience in an administrative or customer service role
  • Strong communication and liaison skills – both verbal and written
  • Excellent attention to detail and multitasking abilities
  • Confident managing time and prioritising tasks effectively
  • Proactive attitude and a fast learner
  • Highly organised with a natural ability to handle multiple demands
  • Tech-savvy – proficient in Microsoft Word, Excel, and CRM systems (experience with MYOB a bonus)
  • A genuine enthusiasm for providing great service and being part of a team
  • Comfortable answering a high volume of calls and always ready to assist
Why Join Us?
  • A positive, team-oriented workplace culture
  • Opportunities to grow and develop your skills
  • Work with a business that values your contribution and initiative
  • Be part of a company with a reputation for excellence in customer service

What we offer

At Pacific Optics, we are committed to the professional development and wellbeing of our employees. We offer a range of benefits, including:

  • Competitive salary and performance-based bonuses
  • Opportunities for career advancement and development
  • Team-building activities and social events to foster a positive work culture
  • Burleigh Heads location

About us

Pacific Optics' is an award winning, successful company that supplies market leading brands throughout Australia and New Zealand into Pharmacy, Airports, Gift and Petrol and Convenience channels.

We are a growing business that provides a challenging and rewarding environment.

If you are a dynamic and customer-focused individual who is excited to lead a customer service team we encourage you to apply for this position. Please click the "Apply Now" button to submit your application.

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