Customer Service Officer

3 days ago

Gold Coast, Queensland, Australia Woodforde Group Full time $45,000 - $65,000 per year

Your Organisation

Join a fast-growing, health-focused retailer with a supportive, social culture and a fun, high-energy team at their Gold Coast head office. 

This team has a great culture, is into fitness and wellbeing and is looking for a temporary addition to assist their close knit Customer Service team. 

This role works closely with the E-Commerce Manager They pride themselves on their exceptional products and services and their client service delivery. 

Your Role

As a Customer Service Assistant, you'll be the first point of contact for customers engaging via web chat, social platforms, email, and phone. You'll assist with orders, returns, and general enquiries using tools like Shopify. 

Key responsibilities include:

  • Responding promptly and professionally to customer queries across multiple platforms
  • Managing web orders, product questions, and basic returns
  • Navigating systems e-commerce platforms including Shopify
  • Collaborating with the team to refine support processes and AI agent responses
  • Supporting store teams across 120 national locations

Your Profile

We're looking for someone who is confident with systems and passionate about delivering an exceptional customer experience. You will bring:

  • Previous experience in a customer-facing or eCommerce support role
  • Familiarity with Shopify and Gorgias (highly regarded)
  • Strong written and verbal communication skills
  • A proactive mindset and attention to detail
  • A genuine enthusiasm for health and fitness

As this is a temporary role with an immediate start, you must be immediately available to be considered for this role. 

What's in it for you?

You will join a great team, wear active wear to work (what a dream) and be part of an energetic and close knit team. 

There may be a long term position available in the future however no guarantees. 

Apply Now

Please send your resume by clicking on the apply button.

Learn more about Woodforde Group and how we can help you:

Woodforde Group is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

All employment is decided on the basis of qualifications, experience, merit and business needs. We encourage people of all ages, backgrounds, orientations and walks of life to apply and feel comfortable in their own skin.

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