Customer Relationship Executive

1 week ago

Macquarie Park, Australia TomTom Full time

What you’ll do

We are looking for an ambitious and self-motivated Customer Relationship Executive to join our Enterprise Business Unit in APAC focusing on existing customers across Australia & New Zealand. The responsibilities of this role are to maintain and grow client relationships with existing customers. The right person for this role will have experience in customer service and account management and will be comfortable supporting and selling technical software products to companies in Mobility, Fleet, Logistics and SaaS markets.
- Proactively manage and expand sales to existing TomTom Customers and Prospects and meet personal goals.
- Review existing customer agreements and either renew or negotiate new contracts, pricing and terms.
- Achieve activity KPI’s - Time spent on inbound and outbound calls, number of contract renewals, management of prospects and opportunities.
- Work effectively with other members of the sales team, while maintaining independence.
- Excellent written, verbal communication and presentation skills.
- Ability to influence and persuade to achieve desired outcomes.
- Outstanding time management and organizational skills, ability to work in a self-directed and fast-paced environment.
- Positive attitude, self-motivated, confident, tenacious and professional.
- Maintain in-depth knowledge and understanding of existing and developing technologies as it relates to Location while understanding and identifying opportunities for customers.

What you’ll need
- Australian PR/citizenship (or New Zealand citizenship) is a must.
- Bachelor’s degree, preferably in Business, Engineering or Computer Science.
- At least 2 years of sales experience in the technology industry, software and/or cloud products and services. Prior inside sales experience is a plus.
- Experience using a CRM system, preferably Salesforce.
- Outstanding organizational skills, ability to manage multiple projects - passionate about technology adoption.
- Strong analytical skills and problem-solving abilities.
- Ability to take initiative.
- Self-motivated, positive, driven and result-oriented.

Meet your team

What we offer
- Competitive compensation package.
- Home office benefits, with a setup budget and a monthly allowance to support.
- Chance to work abroad for 90-calendar days in select countries and states
- Holiday package that includes your birthday off and a volunteering day per year.
- Bring your ideas and innovation to life during our Hackathon, DevDays, and more
- Take on learning opportunities - internal programs, O’Reilly and LinkedIn learning.
- The opportunity to join one of the few top tech location specialists and have an impact on the future of mobility.
- Be part of a supportive, inclusive, and global culture.

After you apply
- First interview: In this interview, we want to know more about you - what excites you about location technology and how can you help us solve global challenges.
- Second interview: In this interview, we intend to verify the Japanese language ability from a business perspective.
- Case Study: We’ll set you an assignment - use your expertise to show us what you’ve got. We'll dive into your potential role, showing you how you’ll fit into your team and contribute to our vision.
- The final decision: Cue the fireworks, because we’ll start the onboarding.

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