Customer Relationship Specialist

1 week ago

Deer Park, Australia V Connect Community Care Full time

**Job description**

V Connect Community Care is a growing NDIS provider that seeks to provide genuine and quality support and services to its participants. We are looking at growing our business and are looking for a new Customer Relationship Specialist to lead business development.

**Responsibilities**
- Identify and lead business development opportunities proactively

Develop and execute marketing strategies to promote the business and increase brand awareness
- Outsourcing and contacting potential clients within the sector and arranging meetings
- Manage promotional events

Regularly engage with internal/external key stakeholders with the aim to build strong connections and grow referrals
- Develop and maintain positive relationships with clients and their representatives, internal and external stakeholders, key personnel within the NDIS, and other government agencies
- Develop, implement, and maintain operational and administrative systems and procedures to support the effective management and monitoring of high-quality service delivery
- Ensure feedback from clients is sought and acted upon to improve service provision and recommend and implement changes to services as appropriate
- Proactive engagement with regulator functions and processes and attendance at NDIS / Selection Criteria
- Be able to work with KPIs and targets
- Converting leads into prospects
- Consulting with cold and warm leads to provide advice and solutions to participants and help them understand the NDIS process

**Qualifications**
- Must have a minimum of 1-year experience within the NDIS industry in a similar role or have significant experience as either an NDIS Support Coordinator, NDIS Local Area Coordinator, or NDIS Plan Manager and now looking to segue into a Customer Relationship Specialist role.
- Self-motivated & a go-getter
- You enjoy working with participants to deliver an exceptional sales experience
- This role is based on building relationships with industry contacts as well as participants, advocates, families, and carers looking for services
- Exceptional communication skills - you’re a natural communicator and empathetic towards our participants & their families
- Knowledge of NDIS practice standards, developing and implementing of tailored-care plans
- High-level consultation skills
- Due to the nature of the role, traveling will be required, and therefore current driver’s license is mandatory.
- With valid Working with Children Check and NDIS Worker Screening Check

**Job Types**: Part-time, Casual

**Salary**: From $30.00 per hour

**Benefits**:

- Referral program
- Travel reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Commission

Application Question(s):

- With valid NDIS Worker Screening Clearance
- With valid Working with Children Check

**Experience**:

- Customer relationship management: 1 year (preferred)

Willingness to travel:

- 50% (preferred)

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