Customer Service Officer

1 day ago

Perth, Australia St John of God Health Care Full time

Your Role

SJGHC is seeking a Customer Service Officer to be the first point of contact for valued caregivers (employees), providing prompt and high-quality support for their daily enquiries. You'll also play a vital role in assisting our HR and Payroll teams, contributing to an efficient service in line with Group policies.

Responsibilities include:
- Deliver high-quality customer service by managing queries and triaging tickets to our Workforce team for efficient, first-time resolution.- Provide strong communication skills in writing and by phone manner.- Respond to a broad range of enquiries in a well-rounded, accurate and timely manner.- Maintain a professional and courteous relationship with all internal and external customers.- Provide crucial support to our HR and Payroll teams during peak times

You'll bring excellent customer service and communication skills, thriving in our fast-paced environment. A solid understanding of call center operations and ticketing systems, coupled with a strong grasp of Workforce procedures, is essential. We also require your ability to interpret enterprise agreements, relevant legislation, policies and procedures.

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

We Can Offer You- Permanent Full Time position- Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
- Novated leasing- work related expenses- self-education and- additional superannuation- Employee discount on St John of God Hospital & Medical Services and Private Health Insurance- Employee support through our dedicated free Employee Assistance Program (EAP)- Access to a range of Lifestyle, Health & Wellbeing rewards and discounts- Perth CBD office with end of trip, bike and shower facilities- Flexible working arrangements - work from home 40% of the time

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