Customer Service Officer

**Customer Service Officer - Perth, WA**
**Location**:Perth, WA
**Company**:BGIS, Client account
**Employment Type**:Permanent, Full-Time, On-Site
**Salary**:$70,000 plus superannuation
**Work Arrangement**:Monday - Friday, 7am - 4pm

**Join a Global Leader in Facility Management**

**About BGIS**
BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on maintaining high standards of safety, efficiency, and operational excellence.

**Purpose of the Role**
**BGIS**is currently seeking a proactive and personable **Customer Service Officer**to join our team in **Perth, WA**. Based at the reception desk, you will be the welcoming face of the company, providing top-tier service to guests and employees while supporting various administrative and workplace activities. If you're organized, detail-oriented, and thrive in a fast-paced environment, we want to hear from you

**Key Responsibilities**:

- Greet guests with a friendly, professional demeanour and offer beverages.
- Manage incoming calls, inquiries, and complaints with efficiency.
- Oversee the collection/distribution of mail.
- Ensure tidiness of the external facing areas.
- Manage access card and induction process.
- Ensure stock of stationery, consumables, milk, and coffee is maintained.
- Assist with locker requests, and ad-hoc bookings, such as meeting room, desks etc.
- Conduct workplace inspections as required.
- Collate team meeting minutes, monitor facilities inbox, and support workplace team with reporting and service provider communications.
- Lodge and manage work requests as needed.
- Must be across the extra tasks that primarily fall under the Customer Service Officer - Extra focus on Systems:

- Raise and close work orders, approve purchase orders, and ensure efficient processing.
- Maintaining the internal Workplace SharePoint page (Workplace Hub)
- Handling workplace communications for internal stakeholders.
- Administering the internal workplace booking tool and ensuring smooth operation of booking systems.
- Regularly reviewing and updating reception processes for efficiency

**Role specific responsibilities - Extra focus on Customer Experience**:

- Coordinate and manage events, including booking, setup of event spaces, and communication with stakeholders.
- Facilitate Workplace Welcome Tours for new starters and collect, collate, and share feedback from the welcome survey.
- Manage the Travelling Employee Survey process - communicate, collect, and share feedback to enhance the employee experience.
- Organise and track safety training, including First Aid and Fire Warden sessions.
- Activate office spaces by engaging with employees, understanding workplace behaviours, and promoting inclusive and collaborative activities.
- Support the management of office content and displays, ensuring information is relevant, engaging, and up to date.

**What You’ll Bring**:

- Exceptional communication and customer service skills.
- Strong organizational abilities with attention to detail.
- Experience in managing multiple tasks and systems.
- A proactive and team-oriented mindset.
- Familiarity with Microsoft Office Suite (Excel, Outlook, SharePoint).

**What We Offer**:

- A dynamic, collaborative work environment.
- Opportunity to work with a global leader in facility management.
- Supportive team culture with opportunities for growth and development.
- Endorsed by Work180 as an employer of choice for women.
- Winner of _Inspiring Workplaces _Award 2025
- AFR Best Places to Work 2024 & 2025

**Eligibility**:
To be successful in the role, applicants must have full working rights in Australia.