Customer Service Officer

7 hours ago

Perth, Australia Western Power Full time

**Customer Service Officer**:

- Location: Perth Office - CBD, WA, AU- 11 Nov 2024**Customer Service Officer: Permanent Full Time/ Perth Office CBD**

We are seeking a Customer Service Officer to serve as the first point of contact for both internal and external customers, providing efficient advice and information. This role involves utilizing various corporate systems to ensure that agreed SLA targets are met consistently.

**Your Role in Action**
- Efficient handling of general and specialised queries and dealing with the query in an efficient manner and escalating where required
- Assists in identifying continuous improvement and innovation within the team
- Sharing of technical knowledge and information
- Developing and improving own personal effectiveness
- Responsible for end-to-end management of assigned task including the escalation of issues outside of process
- Ensuring knowledge is kept up to date to be able to take and respond to fault calls where required
- Follow defined business processes in administering customer queries
- Implementing area Emergency Response strategies to deal with Fault Calls as part of the Call Centre or as back up to the Call Centre

**What Makes You a Great Fit**
- WA Certificate of Education or equivalent
- 3 + years relevant experience in a front-line, high volume, customer service environment.
- Competent in digital systems and technology - MS Office suite (Outlook, Word, Excel) and internet browser (Internet Explorer) or equivalent
- Demonstrated ability to adapt to and support customer service objectives
- Demonstrated communication, interpersonal and teamwork skills
- Good level of written and verbal communication skills

**Applications** **close on** **22 November 2024

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