Customer Service Officer

1 day ago

Perth, Australia Western Power Full time

**Customer Service Officer**:

- Location: Perth Office - CBD, WA, AU- 11 Nov 2024**Customer Service Officer: Permanent Full Time/ Perth Office CBD**

We are seeking a Customer Service Officer to serve as the first point of contact for both internal and external customers, providing efficient advice and information. This role involves utilizing various corporate systems to ensure that agreed SLA targets are met consistently.

**Your Role in Action**
- Efficient handling of general and specialised queries and dealing with the query in an efficient manner and escalating where required
- Assists in identifying continuous improvement and innovation within the team
- Sharing of technical knowledge and information
- Developing and improving own personal effectiveness
- Responsible for end-to-end management of assigned task including the escalation of issues outside of process
- Ensuring knowledge is kept up to date to be able to take and respond to fault calls where required
- Follow defined business processes in administering customer queries
- Implementing area Emergency Response strategies to deal with Fault Calls as part of the Call Centre or as back up to the Call Centre

**What Makes You a Great Fit**
- WA Certificate of Education or equivalent
- 3 + years relevant experience in a front-line, high volume, customer service environment.
- Competent in digital systems and technology - MS Office suite (Outlook, Word, Excel) and internet browser (Internet Explorer) or equivalent
- Demonstrated ability to adapt to and support customer service objectives
- Demonstrated communication, interpersonal and teamwork skills
- Good level of written and verbal communication skills

**Applications** **close on** **22 November 2024

  • Customer Service Officer

    3 days ago

    Perth, Australia Western Power Full time

    **Customer Service Officer**: - Location: Perth Office - CBD, WA, AU, 6000 - 30 Dec 2024 **Customer Service Officer - Permanent Full Time - Perth Office CBD** We are seeking a Customer Service Officer to deliver exceptional first-point-of-contact service to both internal and external customers. This role involves providing timely advice and information,...

  • Customer Services Officer

    1 week ago

    Perth, Australia Western Power Full time

    **Customer Services Officer**: - Location: Perth Office - CBD, WA, AU - 19 May 2025 - We are seeking a proactive and customer-focused individual to provide high-quality first point of contact service to both internal and external customers. In this role, you will deliver timely and accurate advice and information, ensuring service levels are consistently...

  • Customer Service Officer

    5 days ago

    Perth, Australia BGIS Full time

    **Customer Service Officer - Perth, WA** **Location**:Perth, WA **Company**:BGIS, Client account **Employment Type**:Permanent, Full-Time, On-Site **Salary**:$70,000 plus superannuation **Work Arrangement**:Monday - Friday, 7am - 4pm **Join a Global Leader in Facility Management!** **About BGIS** BGIS is a global leader in integrated facilities management,...

  • Customer Service Officer

    4 weeks ago

    Perth, Australia Paper Australia Pty Ltd Full time

    Select how often (in days) to receive an alert: Customer Service Officer Discover Opal.... We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce. We stand for innovation, smart solutions, and sustainability! Discover the Opportunity.... Opal Packaging Plus...

  • Customer Service Officer

    5 days ago

    Perth, Australia Amana Living Full time

    **Job no**: 497251 **Work type**: Casual **Location**: Perth CBD, Inner & Western Suburbs **Categories**: Customer Service Officer **The Role** As a Customer Service Officer within the Customer Service and Sales team, you’ll be the first point of contact to our existing clients and their families seeking information or assistance pertaining to all of Amana...

  • Customer Service Officer

    5 days ago

    Perth, Australia HAYS Full time

    We are working with a Local Government in the Metro area who are looking for a Customer Service Officer. **Your new company** We are working with a busy Local Government situated in the Perth Metro region who are looking for a Customer Service Officer to join their busy team on a short-term assignment. **Your new role** Acting as a first point of contact...

  • Customer Service Officer

    5 days ago

    Perth, Western Australia BGIS Full time $60,000 - $80,000 per year

    Job DescriptionCustomer Service Officer - Perth, WALocation:Perth, WACompany:BGIS, Client accountEmployment Type:Permanent, Full-Time, On-SiteSalary:$70,000 plus superannuationWork Arrangement:Monday - Friday, 7am - 4pmJoin a Global Leader in Facility ManagementAbout BGISBGIS is a global leader in integrated facilities management, delivering innovative and...

  • Customer Service Officer

    1 week ago

    Perth, Australia PERSOLKELLY Full time

    A State Government owned organisation who offers essential services to West Australians, have asked us for assistance in finding an experienced Customer Service Officer. PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of...

  • Customer Service Officer

    4 weeks ago

    Perth, Western Australia Department Of Biodiversity, Conservation And Attractions WA Full time

    Position No: ZPA Salary/Level: Level 1, $ - $ per hour + 25% casual loading plus 12% Superannuation Tenure: Casual Location: Perth Zoo, Western Australia Customer Service Officers are critical to the delivery of an excellent visitor experience for visitors and guests to Perth Zoo - including but not limited to the front entrance,...

  • Customer Service Officer

    2 weeks ago

    Perth, Australia Programmed Full time

    Our client based in Canning Vale, is seeking a committed Customer service / admin superstar to join their busy team for an ongoing assignment. **Customer Service** PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional,...