Customer Service Officer

19 hours ago

Perth, Australia Western Power Full time

**Customer Service Officer**:

- Location: Perth Office - CBD, WA, AU, 6000
- 30 Dec 2024

**Customer Service Officer - Permanent Full Time - Perth Office CBD**

We are seeking a Customer Service Officer to deliver exceptional first-point-of-contact service to both internal and external customers. This role involves providing timely advice and information, ensuring adherence to agreed SLA targets, and efficiently utilizing various corporate systems. With a focus on accuracy and responsiveness, you will play a key role in enhancing customer satisfaction and supporting operational excellence. If you have strong communication skills and a commitment to service excellence, we want to hear from you

**Your Role in Action**
- Process Customer Contacts (CUST 3.1)
- Efficient handling of general and specialised queries and dealing with the query in an efficient manner and escalating where required
- Assists in identifying continuous improvement and innovation within the team
- Sharing of technical knowledge and information
- Developing and improving own personal effectiveness
- Responsible for planning and implementing daily and weekly allocated work
- Responsible for end to end management of assigned task including the escalation of issues outside of process
- Ensuring knowledge is kept up to date to be able to take and respond to fault calls where required
- Follow defined business processes in administering customer queries
- Document variations to procedures, programmes and processes
- Implementing area Emergency Response strategies to deal with Fault Calls as part of the Call Centre or as back up to the Call Centre

**What Makes You a Great Fit**
- 3 + years relevant experience in a front-line, high volume, customer service environment.
- Competent in digital systems and technology - MS Office suite (Outlook, Word, Excel) and internet browser (Internet Explorer) or equivalent
- Demonstrated ability to adapt to and support customer service objectives
- Demonstrated communication, interpersonal and teamwork skills
- Good level of written and verbal communication skills

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including:

- Over 50% of our employment opportunities are driven by career progression.
- Flexible work arrangements to support part time work, working hours and working from home arrangements.
- The opportunity to purchase up to four weeks of additional leave per year.
- Access to salary packaging, social club activities, and discounted health insurance and gym membership.
- An award-winning employee recognition and benefits programme.
- An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.
- In addition to standard leave, enjoy two wellness leave days each year.
- Access to end-of-trip facilities at our Perth office and South Metro Depot, perfect for cyclists.
- On-site café available for convenient meals and refreshments throughout the day.

**Applications close on Friday 18th January 2025

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