Key Account Manager

**Job summary**:
The KAM is responsible for improving the care of patients receiving Biogen medicines, developing the market for relevant promoted brands, enhancing access to treatment (along with any related testing and diagnostics) and expertly managing key accounts in the assigned geographic region. The KAM is accountable for the success of the promoted brands and is the key point of contact for all stakeholders within extended multi-disciplinary and specialty treatment teams. They will develop a clear understanding of all stakeholders associated with the patient journey and those critical to the logistics and distribution of Biogen medicines with key accounts. With a customer-centric approach, the KAM will navigate hospital and healthcare systems, coordinate interactions, and develop broad and effective networks, whilst creating territory, account and customer

**Principal Accountabilities**:
**Deeply understands patient journeys and medical networks**
- Approaches key accounts with a mindset of curiosity, consistently improving knowledge of medical networks and patient journeys
- Delivers clear insights to the business regarding the key account dynamics, approaches to diagnosis and treatment along with approaches to shared care with medical professionals beyond the account
- Effectively differentiates diagnostic and treatment approaches and patient journeys between key accounts and articulates the potential commercial impacts of these differences

**Strategic Account Management**
- Drives and manages Biogen SAM processes, developing specific strategies, tactics, and actions for all assigned key accounts
- Proactively ensures documents and plans are up to date and all relevant internal stakeholders are aware of progress
- Presents plans to internal stakeholders and articulates a deep knowledge of these accounts along with insights, trends, threats and opportunities relevant to the success of Biogen brands

**Represents Biogen with Excellence**
- Sells with confidence and demonstrates expert selling skills
- Exhibits expert communication skills, recognising body language and linguistic cues and can flex style and approach to drive persuasive conversations
- Delivers exceptional customer service, delivering on customer and patient needs with urgency
- Provides a tailored and exceptional customer experience

**Knowledge & Skills**:

- Passionate about achieving better patient outcomes
- Solution-focused and result-orientated with a strong drive and desire for success
- Motivated to collaboration and work effectively teams (internally and externally)
- Ability to navigate matrixed organisations and build solid relationships and networks
- Demonstrates empathy, has high levels of emotional intelligence and a proven ability to deal with ambiguity
- Strong analytical and organisational abilities
- Knowledge of relevant health care policies, commercial processes, legal and compliance regulation
- Excellent communication skills in English at all levels
- Long experience in the hospital system and a deep understanding of complex medical networks and patient journeys, including in-patient and out-patient situations along with differences in the public and private hospital systems
- Has (by formal education or by significant experience) a relevant understanding of science and medicine enabling rapid expertise in a variety of the therapeutic areas, and understanding of diagnostics and treatment approaches

**Minimum Education Requirements**
- University Degree (Life Sciences preferred)

**Minimum Experience Requirements**:

- 3+ years of sales experience in the hospital/ academic or medical center/biotech/devices industry
- Proven high degree of learning agility in understanding the complex health care networks and therapeutic pathways and diagnostic pathways
- Experience working on a commercial or medical team that was a part of a multi-functional matrix to address patient/caregiver needs
- Highly Desired:

- Experience in Rare Diseases therapeutics
- Key Account Management experienceExperience Neurology therapeutics

Job Level: Management

***Why Biogen?**:
We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and