Service Desk Technician

4 days ago

Canberra, Australia Canberra Grammar School Full time

Education Technology Department | Operational Staff
- Full-time 9-month contract position
- Join a collaborative team that is driving change
- Dynamic, innovative, and supportive work environment.

**About the School**

Canberra Grammar School is a leading co-educational independent Anglican School founded in 1929. The School’s main campus is set on 20 hectares at the foot of Red Hill, just south of Lake Burley Griffin, close to Parliament House and the lively social precincts of Manuka and Kingston.

CGS is committed to delivering the highest standard of education, inspiring students to achieve personal excellence within a warm and inclusive community environment. The School is a vibrant and rewarding workplace with a strong commitment to professional learning and to nurturing excellent conditions in a superb campus environment. The School employs staff who are passionate and energetic in their profession and who place student learning and wellbeing at the forefront of all they do.

**Benefits of Working at CGS**

CGS is an employer that promotes staff excellence and offers a range of additional benefits, including:

- A highly competitive salary and superannuation of 12% (for permanent staff)
- Attractive salary packaging arrangements
- Complimentary barista-made coffee daily
- Delicious daily morning tea and discounted lunches
- Access to the onsite health clinic and annual influenza vaccinations
- Employee assistance programmes
- School fee concessions
- Staff awards programme and generous professional development funding.

**About the Role**

We are seeking an experienced Service Desk Technician to join the Education Technology Department for a 9-month contract. In this role, you will be collaborating with a team of like-minded IT professionals and assist with the day-to-day support of staff and students.

As the Service Desk Technician, your duties will include providing accounts, preparing computing hardware for staff, students, and classrooms, basic networking, software, and audio-visual support, provision of accounts, and preparation of computing hardware for team, students problems. This role also requires experience with imaging and mobile device management (MDM) software.

**About You**

You are dedicated, passionate and possess the following:

- Previous experience with Windows and Apple devices, including desktops, laptops, and mobile devices.
- Previous experience with M365 and SCCM
- Previous experience with JAMF Pro for iOS, macOS and tvOS
- The ability to work collaboratively with other members of the team.
- The ability to implement initiatives, project delivery and change management.
- Administrative and organisational skills.
- Communication and interpersonal skills.
- A willingness and ability to broaden skill set by learning and adopting new web-based technologies, tools and languages through formal and informal training
- A positive attitude to working in a varying and challenge environment
- Strong levels of initiative and proactivity
- A mature work discipline, time management and task prioritisation
- An ability to document business processes in a simple, auditable, and ordered state
- Exemplary customer service skills, both in face-to-face, virtually, in writing, and over-the-phone communication

**How to Apply**

1. Please refer to the position description below.

2. Please click ‘Apply’ button and submit the following documents:

- Cover letter (addressing the selection criteria on the Position Description)
- Resume/CV

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