Level 2 Service Desk Technician

4 days ago

Canberra, ACT, Australia All IT Solutions Full time $104,000 - $130,878 per year

Ready to take your IT career to the next level?

Join All IT Solutions, a leading Managed IT & Security Services Provider (MSSP) in Canberra, and work on cutting-edge projects that make a real impact.

About the Role

We're looking for a Level 2 Service Desk Technician to join our collaborative team. This is a senior role where you'll handle everything from networking and servers to cloud platforms and cybersecurity. You'll manage complex projects, solve challenging problems, and deliver outstanding service to our clients.

This role is perfect for someone who thrives in a dynamic environment, loves learning, and wants to grow their technical expertise.


What You'll Do
  • Coordinate and implement client projects
  • Deploy cybersecurity measures to keep clients secure
  • Resolve help desk tickets for network, PC, and application issues
  • Build and maintain client environments (cloud, workstations, networks)
  • Attend client sites for technical work
  • Research and implement new technologies

What You'll Bring
  • Strong experience in SMB IT environments
  • Minimum 2-3 years of experience in SMB IT environments is required
  • Expertise in networking, servers, Microsoft stack, and cloud platforms
  • Experience with Office 365 and Azure AD within the Microsoft stack is essential
  • Hands-on experience with Office 365 and Microsoft Azure cloud platforms is required
  • Solid understanding of cybersecurity best practices
  • Excellent communication and customer service skills
  • A proactive, problem-solving mindset

Bonus points if:

  • You've worked for an MSP before
  • You love tinkering with IT projects in your spare time

Why Join Us?
  • Work with a passionate, collaborative team
  • Exposure to diverse technologies and projects
  • Professional development opportunities
  • Central Canberra location
  • Competitive salary + potential for bonuses

Requirements:

  • Australian Citizen or Permanent Resident
  • Current driver's licence (occasional client site visits)
  • Office hours: 8:30 AM – 5:00 PM, Monday–Friday

If you're ready to take on challenging projects and grow your IT career, we'd love to hear from you. Apply today and let's build something great together


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