Service Desk Manager

9 hours ago

Canberra, Australia Australian National University Full time

**Classification**:Senior Manager 1 (Information Technology)
**Salary package**:$118,003 - $123,640 plus 17% superannuation
**Term**:Full Time, Continuing
- Provide effective leadership and strategic direction
- Establish and implement a ITIL based support model
- Provide enhanced visibility and transparency
- Manage and enhance technical and customer experience.

**Information Technology Services (ITS) provides corporate IT services to ANU staff, students and visitors in support of achieving excellence in research, teaching and public policy. These services include network, communications, computing platforms, data storage, desktop and mobile access, enterprise systems, student learning environments, and IT security. The work of ITS is coordinated with services provided within and by University Colleges and other Service Divisions to form a cohesive, University-wide information services infrastructure.**:
**Position overview**:
An ongoing full time opportunity exists for an experienced Service Desk Manager. We are seeking a delivery and customer focused individual who is passionate about providing, user-centric IT support, and possesses proven service delivery track record. This role will provide leadership to the Service Desk Team, ensuring they are appropriately resourced and skilled; and establish and maintain close working relationships with other service desk and technical teams.

You will be managing a Service Desk that provides cross campus support in a large and complex environment. The team provides support for student computer laboratories on campus as well as for service division staff and currently supports over 2,500 desktop computers.

The successful applicant will be able to demonstrate their ability to deliver exceptional levels of customer services including the ability to take ownership and accountability for delivering the best possible outcomes for the ANU.

**For further information please contact Phil Drury, Associate Director, Service Delivery T:
+61 2 6125 4166
ANU values diversity and inclusion and believes employment opportunities must not be limited by socio-economic background, race, religion or gender.

**Application information**:

- A statement addressing the Selection Criteria.
- Other documents, if required.

**Applications that do not address the selection criteria may not be considered for the position.

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