Service Desk Technician

7 days ago

Canberra, ACT, Australia Green Light PS Pty Ltd Full time $60,000 - $90,000 per year
  • Contract Engagement
  • Canberra/Melbourne Location
  • Multiple Positions

Green Light worldwide have a requirement with our client partner for proactive, enthusiastic, and technically savvy Service Desk Technician supporting Federal Government.

Responsibilities:

  • Provide 1st Level IT Support.
  • Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
  • Troubleshooting & Investigating IT related issues.
  • Accurately document calls and incidents.
  • Manage time and workload to meet predetermined service levels.
  • Maintain data accuracy in our contact management system.
  • Deliver a high-level of customer service, which is proactive, cooperative and dependable by analysing user needs and developing rapport with clients.
  • Act as a single point of contact on incidents and problems logged.

Requirements

  • NV1 security clearance is Mandatory
  • Applicants with customer service experience preferred.
  • Strong verbal and written communication skills.

About Greenlight Worldwide

We are an Australian onshore services company that provides technology capability across ANZ and Asia. Our services range from day-to-day operational activities, through project delivery, to more strategic and transformational programs. At Green Light, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage applications from all backgrounds and communities, and we are dedicated to providing a fair and accessible recruitment process for all candidates. During the recruitment process, if you require any accommodations or modifications, please reach out to or call

Does this role sound like something which you would be interested in discussing further? Then feel free to give me a buzz on or flick your resume

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