Administration Assistant

Salary: $57,635 - $64,780 p.a. plus 10.5% Super
- Permanent/Full-time
- Access to Variable Working Hours

**About Shoalhaven Council**

Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.

**About the role**

This is a **permanent, full-time **position working **35 hours per week **(Monday to Friday, 9:00am to 5:00pm) and will be based at the **Nowra Administration Building**.

**Duties**

Reporting directly to the Asset Coordinator, the focus of this position is to:

- Provide high level of administrative assistance, accounts payable and customer service to internal and external customers and clients of Building Services relating to advice, assistance, or services.
- Work efficiently within the Works Management System in OneCouncil, following processes and procedures to ensure work requests are responded to in a timely and efficient manner
- Provide administrative support to the manager and team of Building Services Assets Unit, including development of documentation and use of council’s systems.
- Organise meetings and appointments, including agenda development, minute taking and resources.
- Ensure accounts payable tasks are actioned in an accurate and timely manner and resolve discrepancies using problem solving skills with both internal and external clients.
- Ensure verbal and written information provided to customers is correct, factual, timely and in accordance with relevant Council Guidelines and Policies.
- Respond to grievances and handle difficult customers ensuring that customer complaints are dealt with promptly and in accordance with Council’s policies.

**Skills & Experience**

In order to be successful in the position, you will be/ possess:

- Certificate IV in Office Administration or equivalent, or equivalent experience in administration assistant, accounts payable and customer service role
- Demonstrated effective time management and problem-solving skills
- Proof of Australian residency or citizenship
- Proof of right to work in Australia

**Benefits**

We are committed to creating a positive culture and strong team environment, and offer a range of benefits:

- Generous Leave Entitlements
- Long Service Leave After 5 Years
- 9 Day Fortnight for Outdoor Staff
- Flexitime for Indoor Staff
- Fitness Passport
- Novated Lease Arrangements
- Discounted Private Health Insurance
- Training and Development Programs

**How to Apply**

In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.
- At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
- Please list the relevant qualifications and experience you hold.
- Briefly describe what experience you have in accounts payable systems and processes
- What experience do you have in providing customer service using work request systems, processes and procedures?
- What experience do you have preparing formal documentation? i.e. minutes, letters etc

**Contact**:Jacqueline Russell** - **Assets Coordinator (02) 4429 3242

**Applications Close**:Tuesday 11th October (at Midnight)