Head of Accreditation, Quality and Improvement

Make a difference while doing what you love
- Lead a team you are proud of
- Supportive, fun & Friendly environment

Here at BlueCross, we are the largest, and leading provider of aged care in Victoria. We pride ourselves on the exceptional services we deliver to our clients within the community as well as the clients that reside within our 33 aged care Residences. We are passionate about our clients and we love what we do

**We are looking for the “right attitude”**. This role supports residences and home care staff to utilise the clinical governance and quality and improvement systems and processes to support the provision of safe, effective, accountable, and person-cantered care

**Why we want you;**
- Tertiary Qualified Health Practitioner
- Qualified Assessor with the ACQSCor Undertaken an Aged Care Assessor course(Desirable)
- Post graduate qualification in relevant field
- Certificate IV in Training and Assessment(Desirable)
- Experience in and passion for aged care -in either the residential or home care environments
- Demonstrated experience and understanding of quality improvement principles and implementation of robust quality systems and processes.
- Strong understanding of the accreditation standards and processes in either Residential or Home Care services
- Skilled at relationship building, business service provision and change management
- Demonstrated understanding of the nature of risk and management of risk both proactive and reactive aspects
- Demonstrated experience in developing audit processes, measurement and evaluation, as well as improving data validity and reliability
- Demonstrated experience in complaints and compliment management
- Demonstrated experience at leading improvement and change management at scale via motivation and influence
- Demonstrated experience in incident investigation, data analysis, risk identification and corrective action.
- Provision of current Police Records check
- A current driver’s license

**What your days will look like;**
- Leading accreditation processes for residences, home care and NDIS
- Supporting our managers and staff to understand the purpose of accreditation, and how it is linked to driving and achieving great care and their responsibilities in the process.
- Creating resources, evidence folders, gap analysis tools to support successful accreditation
- Ongoing review of outcomes and performance aligned with Quality Standards requirements
- Lead and implement an efficient monitoring system for ensuring the compliance requirements of accreditation
- Supporting operational staff in partnering and engaging with our consumers in the planning and delivery of safe, quality personal and clinical care
- Monitor, review, plan and control delivery of quality care, services, supports
- Promote evidenced based care for our residents and clients
- Optimise use of clinical and quality improvement systems available to our staff
- Coordinating and synthesising risk and improvement activities across the organisation

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**What you will get from working here at BlueCross**:

- High level of support from the BlueCross Corporate team
- Competitive salary package with staff discounts to various brands
- A range of career development pathways

We value our culture and share a passion and drive to make a real difference in the lives of our residents and clients. We take great pride in recruiting people who share this passion - after all, it’s our people that put the magic into aged care and enrich lives. We pride ourselves on providing a workplace for all our team members that is free of discrimination.

All people employed at BlueCross are required to undergo pre-employment screening that includes a current NDIS worker screening check, current Flu vaccination as well as your COVID vaccination and booster.