Clinical Quality Compliance Coordinator

Nurse Next Door is a national home care provider that has rapidly grown over the last six years, expanding from one location in Melbourne to 55 franchised locations around the country.

Founded in 2019, Nurse Next Door recently took out the prestigious 2025 Australian Franchisor of the Year. This recognition reflects the company's unwavering commitment to excellence in home care, continuous innovation and improvement and the trust placed in the brand by thousands of Australian families who rely on its care every day.

A certified "Great Places to Work", consistently recognised as an employer of choice, we are constantly on the lookout for the best people to join our team and help continue building our Bold Pink brand.

We are a purpose-driven business dedicated to delivering flexible in-home care options to those in the aged care and disability sectors, allowing people to live in their own home, on their own terms, for as long as they choose.

An exciting opportunity now exists to join us as the Clinical Quality Compliance Coordinator - a full time office based role for an experienced Registered Nurse, focused on maintaining and improving Nurse Next Door's clinical quality and compliance capabilities across all areas of our business, ensuring each client receives the highest quality care, whilst meeting all regulatory requirements.

When you're a part of our "HeartQuarters" team, located at our office in Hawthorn, your commitment to excellence and continuous improvement will contribute to the ongoing growth and success of the business.

If you're a passionate problem solver, find joy in embracing all things quality and compliance related, and love the idea of contributing to a successful team, then keep reading.

The Position:

The Clinical Quality Compliance Coordinator reports to the Head of Clinical Quality Compliance ensuring our Franchise Network is providing care that meets the highest clinical standards.

Key Responsibilities:

• Oversee and conduct program regular audits and quality inspections and follow up as directed.
• Support and coordinate the updating and maintaining of Policies and Procedures to comply with the latest legislation and compliance.
• Develop and maintain a high-level working knowledge of the electronic support systems.
• Stay up to date on changes to relevant laws and regulations.
• Undertake a range of audits against the accreditation standards related to aged care, home care and the NDIS.
• Work collaboratively with the Head of Clinical Quality Compliance in identifying areas for continuous improvement to support quality and compliance.
• Develop and maintain a high-level working knowledge of the electronic clinical support systems.
• Assist and support the Head of Clinical Quality Compliance in developing, conveying and delivering on individual and organisational plans for continuous improvement, Risk identification and mitigation and Trending and analysis.
• Preparation for external regulator visits including reaccreditation.
• Education including Quality and Compliance related education
• Attendance at internal and external meetings - as required by the business or at the direction of the Head of Clinical Quality Compliance.

Why we'll Love you:

• Strong experience in a compliance role in the NDIS/Aged Care sector
• An experienced Registered Nurse, with great attention to detail, acting as a subject matter expert on strategic initiatives relevant to clinical operations.
• Strong understanding of the relevant laws and regulations in both NDIS and Aged Care
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and priorities.

Why you'll Love us:

• Supportive, inclusive and friendly team environment
• Enjoy a collaborative, purpose-driven team culture
• Be part of a modern, customer-focused organisation redefining home care
• Nurse Next Door's values and ethics are more than a poster on the wall, we visibly live them every day in everything we do

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