Front Office Team Member

2 days ago

Red Hill, Queensland, Australia Lancemore Hotel Group Full time

Job Title: Front Office Team Member - Red Hill

About Us:

Lancemore Hotel Group is a leading boutique lifestyle brand, founded in 1986.

  • We offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award-winning wine collection.
  • Our hotels are unique in being family-owned, combining the head of a large operation with the heart of a family company.
  • You will be joining a high-performing workplace that believes in developing new talent and empowering people to drive their own results.

About The Role:

As a Front Office Team Member, you will be responsible for delivering exceptional guest satisfaction by providing excellent customer service, managing front desk operations, and ensuring seamless check-in and check-out processes.

Your Key Responsibilities:

  • Manage front desk operations, including handling guest queries, resolving issues, and maintaining accurate records.
  • Provide exceptional customer service, ensuring all guests feel welcome and valued.
  • Process transactions accurately and efficiently, maintaining a positive cash float at all times.
  • Maintain the cleanliness and presentation of the front desk area, adhering to our high standards.
  • Communicate effectively with colleagues to ensure continuity of service and resolve any issues promptly.
  • Participate in ongoing training and development programs to enhance your skills and knowledge.

About You:

We are looking for a passionate and performance-driven individual who shares our values of Fun, Authentic Hospitality, Caring, Ownership Mindset, Performance, and Growth.

  • You should have excellent communication and interpersonal skills, with a strong ability to work effectively in a team environment.
  • A commitment to delivering exceptional customer service and a willingness to go above and beyond to meet guest needs.
  • Knowledge of hotel front office administrative duties, including reservations, cash handling, and reception duties, would be an advantage.
  • Flexibility to work mornings, evenings, weekends, and public holidays, with a commitment to working as part of a dynamic team.

Estimated Salary: AU$55,000 - AU$65,000 per annum, depending on experience.

Benefits:

  • Ongoing training and development opportunities.
  • Career progression within a dynamic and growing organization.
  • Generous staff discounts and employee benefits.
  • A supportive and inclusive work environment that encourages growth and development.

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