Front Desk Representative
5 days ago
We are seeking a highly skilled and motivated Front Desk Representative to join our team at The Lindenderry Red Hill by Lancemore. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.
Key Responsibilities:- Portage of guest luggage to and from suites in a timely and efficient manner.
- Assist with reservation enquiries, including rates, availability, packages, and facilities and services offered.
- Checks guests in and out of the Property accurately and efficiently.
- Greet all guests that come into contact with Guest Relations, using their name at all times.
- Handles guest enquiries and provides information on local attractions and gives directions as required.
- Answers all telephone calls within three rings in a professional and friendly manner.
- Informs guests of all facilities and services available in the Property.
- Sets up guest accounts accurately.
- Reconciles cashier floats at the completion of each shift, maintaining an accurate float.
- Documents all transactions and alterations to accounts & reservations.
- Communicate with Team Members on the following shift to ensure continuity of service.
- Communicate guest requests & issues to appropriate departments promptly and efficiently.
- Ensures special requests are actioned appropriately and timely.
- Maintains the cleanliness and presentation of the front desk at all times.
- Collects payment of accounts and issues receipts accordingly.
- Maintains dress and grooming standards at all times.
- Poolside service of drinks, clearing poolside area of wet towels and neatening sun lounges in pool areas and beachfront etc when required.
To succeed in this role, you will possess excellent communication and interpersonal skills, a passion for delivering exceptional guest satisfaction, and a commitment to providing outstanding customer service. A knowledge of a hotel's front office administrative duties – including the administration of reservations, cash handling, and reception duties – is a distinct advantage.
You will be proactive and positive, with a focus on hospitality and a passion for exceeding expectations. A flexible and adaptable approach to work, with a willingness to work mornings, evenings, weekends, and public holidays is essential.
About UsThe Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities. Our hotels offer boutique accommodation, conferences and meetings, weddings and events, wellness spas, critically acclaimed restaurants, and award-winning wines.
We value our people and offer career progression, generous staff discounts, company-wide incentives, and team social activities. If you are a talented, passionate, and performance-driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, we encourage you to apply.
$45,000 - $55,000 per annum, plus superannuation and benefits.
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