Front Office Operations Manager
4 weeks ago
Job Title: Front Office Duty Manager
Job Summary:
We are seeking a highly skilled and experienced Duty Manager to join our Front Office team at AccorHotel. As a key member of our operations team, you will be responsible for ensuring a high level of guest service at all times across the hotel.
Key Responsibilities:
- Assist with the management of all operational departments as required.
- Manage rosters, costings, and forecasting to ensure efficient hotel operations.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Process and assist with check-in, check-out of guests, ensuring all procedures are adhered to.
- Assist in all areas of the hotel to eliminate potential issues, including Food & Beverage operations.
- Immediately attend to guest requests and lead by example to other members of the team.
- Ensure the health and safety of all patrons, guests, and staff members.
- Oversee the whole guest experience from reservation through to departure.
Requirements:
- College degree in hotel management or related field.
- Previous experience in a Front Office management role.
- Strong commercial/business acumen.
- Experience with Front Office Systems (Opera).
- Fluent in English, both written and verbal.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement.
- A supportive and dynamic work environment.
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