Front Office Operations Manager Role

1 week ago


Melbourne, Victoria, Australia Accor Full time

Are you a driven professional with a passion for delivering exceptional guest experiences? We are seeking an experienced Front Office Operations Manager to join our team at Novotel and Ibis Melbourne Central.

About the Role:

  • As a Front Office Operations Manager, you will be responsible for overseeing the day-to-day operations of the Front Office, Telephones, and Night Audit functions.
  • You will work closely with the Housekeeping department to ensure seamless communication and collaboration.
  • Your primary goal will be to maintain high service standards in these areas, ensuring that every guest feels welcome and valued.
  • In addition, you will focus on maximizing profitability while meeting customer and staff needs.

About You:

  • We are looking for a leader with strong interpersonal skills and problem-solving abilities who can drive results and deliver excellence.
  • You should have a creative approach to delivering exceptional guest experiences and a passion for driving innovation and improvement.

What's in it for You?

  • As a Front Office Operations Manager, you will have the opportunity to build your skills and expertise, reach your potential, and achieve personal goals.
  • You will also enjoy benefits such as complimentary dry cleaning, access to Accor's employee benefit card offering discounted rates worldwide, and opportunities to participate in Corporate Social Responsibility activities like Planet 21.

Accor's Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We encourage any opportunity to adapt and develop our processes to embrace others.

Your Opportunity:

We estimate this role to offer a salary of approximately $60,000 - $80,000 per annum, depending on experience and qualifications.



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