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Hotel Guest Service Representative

2 months ago

Brisbane, Queensland, Australia The Star Brisbane Full time
{"title": "Guest Service Agent", "description": "Deliver Exceptional Guest Experiences

As a Guest Service Agent at The Star Brisbane, you will be the face of our hotel, responsible for delivering outstanding service to our guests. Your role will be pivotal in shaping the success of our hotel team, and you will have the opportunity to work with elite professionals and assets.

Key Responsibilities:
  • Provide exceptional guest service to enhance their experience
  • Manage all guest requests and maintain guest accounts
  • Sound knowledge of local attractions and surrounds
  • Perform check-in and check-out in a professional, friendly, and efficient way for all guests
  • Perform and complete daily tasks in line with shift checklists
What We're Looking For:
  • Possess a passion for hospitality and creating memorable experiences
  • Exceptional guest service skills and strong commitment to 5-star customer service
  • Professional telephone manner
  • Ability to effectively communicate and liaise with internal and external clients
  • Excellent organisational skills and high level of computer literacy
About You:

The successful candidate will possess a go-to attitude and always ensure their main goal is to go above and beyond for our guests, while maintaining our 5-star commitment. Prior experience within the hospitality or retail industry is desirable, but not essential.

What We Offer:
  • Up to 30% discounts across award-winning restaurants and accommodation
  • Complimentary buffet meal on every shift
  • Uniform laundered and ready for you daily on property
  • An organisation that values diversity, teamwork, and bringing your best self
  • Opportunity to work with elite professionals and assets
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