Reservations Payment Specialist

5 days ago


Derwent Park, Australia Grupo Mantra Full time

Accor, a global leader in the hotel industry with over 5,000 hotels and 10,000 restaurants and bars across 110 countries, offers an exciting opportunity for detail-oriented customer service professionals to join its dynamic inbound contact centre team in Surfers Paradise. As a Reservations Payment Specialist, you will play a crucial role in ensuring seamless booking experiences for leisure, corporate, and travel agent clients.

Why Choose Accor?

  • No late-night shifts or overnight work, with the latest shift ending at 7 PM on weekdays and working every second weekend
  • Supportive Assistant Managers and Coaches guiding you towards professional success and personal growth
  • Discounted accommodation and food & beverage options at our extensive range of hotels and resorts
  • Frequent team events and engagement activations on and off-site
  • Access to our esteemed Learn Your Way training academy, unlocking new career opportunities within the leading hospitality industry

What You'll Need:

  • A can-do attitude, supported by our experienced coaches
  • Comfort using various systems simultaneously to achieve a seamless guest experience
  • Excellent communication skills to interact with team members, credit agents, and guests
  • Demonstrated ability to multitask and manage your time effectively
  • Proficiency in Microsoft Office (Word, Excel, Outlook), as well as other software packages

Compensation and Benefits:

We offer a competitive salary range of $60,000 - $80,000 per annum, based on your experience and qualifications, as well as additional benefits including discounted accommodations, food & beverage options, and access to our renowned training academy.



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