Pacific Travel Reservations Coordinator
3 hours ago
Accor is a global leader in the hospitality industry, boasting an impressive presence in 110 countries. Its vast portfolio includes over 5,000 hotels and 10,000 restaurants and bars, making it one of the most diversified hotel ecosystems in the sector.
With luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants, and bars, private residences, shared accommodation, concierge services, and co-working spaces, Accor has created an unparalleled collection of brands led by more than 300,000 employees worldwide.
SalaryThe estimated annual salary for this role is around $60,000-$80,000, depending on experience and qualifications.
About the RoleThis exciting opportunity is part of our ALLRes and Guest Experience team, where you will play a crucial role in providing exceptional experiences to guests before and after their stays at our hotels across the Pacific.
You will be responsible for handling reservations, taking payments or amendments, problem-solving, and receiving post-stay feedback from our guests. Our consultants are known for delivering outstanding service, and we're looking for customer service superstars to join our high-performing inbound contact centre team based in Surfers Paradise.
Why Choose Us?- No overnight shifts or late finishes (the latest we finish is 7PM on weekdays)
- Dedicated Assistant Managers and Coaches to help you learn more and earn more
- Attractive offices located in the heart of Surfers Paradise with an engaging environment that motivates you to succeed
- Discounted accommodation and food & beverage at our expansive range of hotels and resorts
- Access to our leading Learn Your Way training academy which leads to new and exciting career journeys with a leading hospitality business
- A can-do attitude and willingness to learn
- A confident candidate with strong processing and problem-solving skills
- You love travel and can transfer your passion to customers over the phone
- Demonstrated ability to multitask and utilise your time effectively
- Ability to confidently liaise with internal and external stakeholders
- Comfortable using Microsoft Office (Word, Excel, Outlook) and other software packages
Successful candidates must have availability to work a rotating roster of varying shifts from Monday to Friday 7am-7pm and Saturday and Sunday 9am-5pm. Full-time and part-time positions are available for the right candidate.
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