Group Reservations Specialist
1 week ago
Estimated salary: AU$65,000 - AU$85,000 per annum.
About the RoleIn this dynamic role, you will be part of a team responsible for planning and executing group reservations for conferences, events, sporting groups, corporate events, special occasions, inbound groups, and ad-hoc bookings.
You will work closely with our Sales and Planning teams to ensure seamless execution of group reservations, manage hotel inventory, and develop strong relationships with clients.
Main Responsibilities- Effective management of group room blocks and rooming lists.
- Handling group accommodation queries and special requests.
- Managing hotel inventory in relation to group reservations.
- Preparing and distributing group information to relevant departments.
- Proactively seeking and addressing client feedback, developing ongoing relationships.
- Quoting and securing non-catered group bookings, managing contracting, billing, and handover.
To succeed in this role, you should possess:
- A strong desire to build lasting client relationships.
- Excellent communication skills, utilizing various channels to stay connected with internal and external teams.
- An eye for detail and efficient time management skills.
- A commitment to growth and development.
- Previous experience in a hotel environment, with an advantage if familiar with property management systems like Opera or Delphi.
- On-site car parking facilities.
- Access to our Employee Assistance Program.
- Inclusive and diverse work environment.
- Supportive team culture.
- Reward and recognition programs.
- Career development opportunities with experienced professionals.
- Global discounts on hotel stays and food & beverage, including partnerships with Europcar.
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