Customer Service Specialist

3 weeks ago


Derwent Park, Australia Grupo Mantra Full time

At Accor, we're committed to delivering exceptional customer experiences across our portfolio of brands. As a Reservations Payment Specialist, you'll play a vital role in ensuring seamless transactions and resolving payment-related issues with our guests.

Key Responsibilities:

  • Manage payment-related reporting procedures with precision
  • Track and resolve payment issues with leisure, corporate, and travel agent bookings
  • Maintain exceptional customer service standards, delivering a positive experience for our guests

Why Choose Accor?

  • No late-night shifts or overnight work – enjoy a healthy work-life balance
  • Supportive Assistant Managers and Coaches to guide your professional success and personal growth
  • Discounted accommodation and food & beverage options at our hotels and resorts
  • Frequent team events and engagement activations
  • Access to our esteemed Learn Your Way training academy

Requirements:

  • Comfortable using various systems simultaneously to achieve a seamless guest experience
  • Excellent communication skills to interact with team members, credit agents, and guests
  • Demonstrated ability to multitask and manage your time effectively
  • Proficiency in Microsoft Office (Word, Excel, Outlook), as well as other software packages

Join our team of dedicated professionals and take the first step towards a rewarding career with Accor. At Accor, we're committed to your growth and success.



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