Customer Service Specialist
3 weeks ago
At Accor, we're committed to delivering exceptional customer experiences across our portfolio of brands. As a Reservations Payment Specialist, you'll play a vital role in ensuring seamless transactions and resolving payment-related issues with our guests.
Key Responsibilities:
- Manage payment-related reporting procedures with precision
- Track and resolve payment issues with leisure, corporate, and travel agent bookings
- Maintain exceptional customer service standards, delivering a positive experience for our guests
Why Choose Accor?
- No late-night shifts or overnight work – enjoy a healthy work-life balance
- Supportive Assistant Managers and Coaches to guide your professional success and personal growth
- Discounted accommodation and food & beverage options at our hotels and resorts
- Frequent team events and engagement activations
- Access to our esteemed Learn Your Way training academy
Requirements:
- Comfortable using various systems simultaneously to achieve a seamless guest experience
- Excellent communication skills to interact with team members, credit agents, and guests
- Demonstrated ability to multitask and manage your time effectively
- Proficiency in Microsoft Office (Word, Excel, Outlook), as well as other software packages
Join our team of dedicated professionals and take the first step towards a rewarding career with Accor. At Accor, we're committed to your growth and success.
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