Hospitality Experience Specialist

1 week ago

Derwent Park, Australia Grupo Mantra Full time

Accor, a world leader in the hotel industry with over 5,000 hotels and 10,000 restaurants and bars across 110 countries, is seeking exceptional customer service professionals to join our high-performing inbound contact centre team based in Surfers Paradise.

About Accor

We are a diverse group with an integrated ecosystem that includes luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services, and co-working spaces. Our portfolio of incomparable brands is led by over 300,000 employees worldwide, serving more than 65 million members through our complete loyalty program, ALL - Accor Live Limitless.

Why Choose Us?
  • No overnight shifts or late finishes (latest finish at 7PM on weekdays)
  • Dedicated Assistant Managers and Coaches to help you learn more and earn more
  • Attractive offices located in the heart of Surfers Paradise with an engaging environment that motivates you to succeed
  • Discounted accommodation and food & beverage at our expansive range of hotels and resorts
  • Access to our leading Learn Your Way training academy which leads to new and exciting career journeys with a leading hospitality business
Average Daily Tasks

An average day could include making reservations, taking payments or amendments, problem-solving, or receiving post-stay feedback from our guests. We do it all. Our consultants are responsible for providing exceptional experiences to our guests whether it's pre- or post-stay at our hotels across the Pacific.

What Will It Take?
  • A can-do attitude. We have amazing coaches that can mentor you every step of the way to success.
  • A confident candidate with a strong ability in processing and problem-solving.
  • You love travel and can transfer this same energy over the phone.
  • Demonstrated ability to multitask and utilize your time effectively.
  • Ability to confidently liaise with internal and external stakeholders.
  • Comfortable using Microsoft Office (Word, Excel, Outlook) and other software packages.
Salary Information

Our salary ranges between $50,000 to $70,000 per year, depending on experience and qualifications.

These roles require our successful candidates to have availability to work a rotating roster of varying shifts from Monday to Friday 7am-7pm and Saturday and Sunday 9am-5pm. For the right candidate, Full Time and Part Time positions are available.

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