Hospitality Expert
5 days ago
Accor is a world leader in the hospitality industry, with a portfolio of incomparable brands across 110 countries. The group operates over 5,000 hotels and 10,000 restaurants and bars, making it one of the most diversified players in the sector.
About Us
We are looking for customer service superstars to join our high-performing inbound contact centre team based in Surfers Paradise. Our team is growing rapidly, driven by the resurgence of travel. As a key member of our ALLRes and Guest Experience team, you will be responsible for providing exceptional experiences to our guests throughout the Pacific region.
About the Role
The average day as a reservations consultant could include making reservations, processing payments or amendments, problem-solving, or receiving post-stay feedback from our guests. You will be part of a dynamic team that ensures seamless guest experiences at our hotels across the Pacific.
Key Responsibilities:
- Provide exceptional customer service to our guests through various communication channels.
- Process reservations, payments, and amendments efficiently and accurately.
- Resolve guest complaints and concerns promptly and professionally.
- Collaborate with internal stakeholders to ensure smooth operations and optimal guest satisfaction.
- Stay up-to-date with company policies, procedures, and product knowledge.
What We Offer
No overnight shifts or late finishes (the latest we finish is 7 PM on weekdays)
Dedicated Assistant Managers and Coaches to help you learn more and earn more
Attractive offices located in the heart of Surfers Paradise with an engaging environment that motivates you to succeed
Discounted accommodation and food & beverage at our expansive range of hotels and resorts
Access to our leading Learn Your Way training academy which leads to new and exciting career journeys with a leading hospitality business
How to Succeed
We are looking for candidates with a can-do attitude who can transfer their energy and passion for travel over the phone. If you have excellent problem-solving skills, a strong ability to multitask, and a comfortable level of proficiency with Microsoft Office, this role may be perfect for you. Additionally, we require our successful candidates to have availability to work a rotating roster of varying shifts from Monday to Friday 7 AM-7 PM and Saturday and Sunday 9 AM-5 PM.
Our Commitment to Your Success
We offer competitive salaries and benefits, including access to our comprehensive training program and opportunities for career growth within our organisation. For the right candidate, Full-Time and Part-Time positions are available. Be a part of our revitalised industry and find your ideal job in hospitality today.
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