Hotel Payment Operations Specialist

6 days ago


Derwent Park, Australia Grupo Mantra Full time
About Accor

Accor is a global hospitality leader with operations in 110 countries, boasting over 5,000 hotels and 10,000 restaurants and bars. The group's diverse ecosystem encompasses luxury and high-end brands, mid-range offerings, economic options, lifestyle concepts, entertainment venues, clubs, restaurants, bars, private residences, shared accommodation, concierge services, and co-working spaces.

A Rewarding Career Opportunity

Tired of late-night shifts and overnight work? Looking for better work-life balance? Our ALLRes and Customer Care team offers a more sustainable career path.

The Role

We're seeking detail-oriented customer service professionals to join our dynamic inbound contact centre team in Surfers Paradise. As a Reservations Payment Specialist, you'll play a vital role in managing payment-related reporting procedures, tracking and resolving payment issues, and maintaining exceptional customer service standards.

What We Offer
  • No late-night shifts or overnight work (latest shift ends at 7 PM on weekdays)
  • Supportive Assistant Managers and Coaches for professional growth
  • Discounted accommodation and food & beverage options at our hotels and resorts
  • Frequent team events and engagement activations
  • Access to our Learn Your Way training academy for career advancement opportunities
Requirements

To succeed in this role, you'll need:

  • A can-do attitude and willingness to learn
  • Comfort using various systems simultaneously for seamless guest experiences
  • Strong attention to detail for accurate financial transactions and reporting
  • Excellent communication skills for interacting with team members, credit agents, and guests
  • Demonstrated ability to multitask and manage time effectively
  • Proficiency in Microsoft Office (Word, Excel, Outlook), as well as other software packages
Salary Information

We offer an estimated salary range of $55,000 - $65,000 per year, depending on experience and qualifications.



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