Hotel Payment Operations Specialist
6 days ago
Accor is a global hospitality leader with operations in 110 countries, boasting over 5,000 hotels and 10,000 restaurants and bars. The group's diverse ecosystem encompasses luxury and high-end brands, mid-range offerings, economic options, lifestyle concepts, entertainment venues, clubs, restaurants, bars, private residences, shared accommodation, concierge services, and co-working spaces.
A Rewarding Career OpportunityTired of late-night shifts and overnight work? Looking for better work-life balance? Our ALLRes and Customer Care team offers a more sustainable career path.
The RoleWe're seeking detail-oriented customer service professionals to join our dynamic inbound contact centre team in Surfers Paradise. As a Reservations Payment Specialist, you'll play a vital role in managing payment-related reporting procedures, tracking and resolving payment issues, and maintaining exceptional customer service standards.
What We Offer- No late-night shifts or overnight work (latest shift ends at 7 PM on weekdays)
- Supportive Assistant Managers and Coaches for professional growth
- Discounted accommodation and food & beverage options at our hotels and resorts
- Frequent team events and engagement activations
- Access to our Learn Your Way training academy for career advancement opportunities
To succeed in this role, you'll need:
- A can-do attitude and willingness to learn
- Comfort using various systems simultaneously for seamless guest experiences
- Strong attention to detail for accurate financial transactions and reporting
- Excellent communication skills for interacting with team members, credit agents, and guests
- Demonstrated ability to multitask and manage time effectively
- Proficiency in Microsoft Office (Word, Excel, Outlook), as well as other software packages
We offer an estimated salary range of $55,000 - $65,000 per year, depending on experience and qualifications.
-
Reservations Payment Specialist
6 months ago
Derwent Park, Australia Grupo Mantra Full timeAccor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...
-
Global Payment Resolution Specialist
6 days ago
Derwent Park, Australia Grupo Mantra Full timeReservations Payment SpecialistWe are currently seeking detail-oriented customer service all-stars to join our dynamic and thriving inbound contact centre team based in a prime location.The Reservations Payment Specialist plays an integral role in our department with a typical day involving managing payment-related reporting procedures, diligently tracking...
-
Accommodation Payment Advisor
1 week ago
Derwent Park, Australia Grupo Mantra Full timeDiscover the world of hospitality at Accor, a global leader with 5,000 hotels and 10,000 restaurants in 110 countries. Our diverse ecosystem offers luxurious brands, mid-range options, exclusive lifestyle concepts, and more.We're seeking detail-oriented customer service professionals to join our dynamic inbound contact centre team based in Surfers Paradise....
-
Accor Reservations Payment Specialist
1 week ago
Derwent Park, Australia Grupo Mantra Full timeCustomer Service Expert - Reservations and PaymentsWe are seeking a detail-oriented Customer Service expert to join our dynamic inbound contact centre team based in Surfers Paradise. As a Reservations Payment Specialist, you will play an integral role in managing payment-related reporting procedures, tracking and resolving payment issues with leisure,...
-
Customer Service Representative
2 weeks ago
Derwent Park, Australia Grupo Mantra Full timeAre you looking for a rewarding career opportunity that offers a great work-life balance? Do you have excellent customer service skills and attention to detail?We are currently seeking a Customer Service Representative - Payment Operations to join our dynamic team in Surfers Paradise. As a key member of our inbound contact centre, you will play an integral...
-
Reservations Payment Specialist
2 weeks ago
Derwent Park, Australia Grupo Mantra Full timeAbout AccorAccor is a world leader in the hotel industry, with an extensive portfolio of over 5,000 hotels and 10,000 restaurants and bars across 110 countries.We offer a diverse range of brands, from luxury to economic options, as well as exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences,...
-
Customer Service Specialist
3 weeks ago
Derwent Park, Australia Grupo Mantra Full timeAt Accor, we're committed to delivering exceptional customer experiences across our portfolio of brands. As a Reservations Payment Specialist, you'll play a vital role in ensuring seamless transactions and resolving payment-related issues with our guests.Key Responsibilities:Manage payment-related reporting procedures with precisionTrack and resolve payment...
-
Reservations Payment Specialist
4 weeks ago
Derwent Park, Australia Grupo Mantra Full timeAt Grupo Mantra, we're seeking a detail-oriented customer service professional to join our dynamic inbound contact centre team in Surfers Paradise. As a Reservations Payment Specialist, you'll play a vital role in our department, managing payment-related reporting procedures and diligently tracking and resolving payment issues with leisure, corporate, and...
-
Reservations Payment Specialist
1 month ago
Derwent Park, Australia Grupo Mantra Full timeAccor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...
-
Customer Service Representative
2 weeks ago
Derwent Park, Australia Grupo Mantra Full timeOverviewAccor is a global leader in the hospitality industry, operating in 110 countries with a portfolio of diverse brands, including luxury, mid-range, and economic options. Our integrated ecosystem encompasses hotels, restaurants, bars, private residences, and co-working spaces, with a team of over 300,000 employees worldwide.Key ResponsibilitiesManage...
-
Hotel Reservation Expert
2 weeks ago
Derwent Park, Australia Grupo Mantra Full timeAbout UsAccor is a world leader in the hospitality industry, operating over 5,000 hotels and restaurants across 110 countries. Our integrated hotel ecosystem offers a diverse range of brands, from luxury to economy, and exclusive lifestyle concepts.We are seeking highly skilled customer service professionals to join our high-performing inbound contact centre...
-
Key Hotel Operations Manager
2 weeks ago
Derwent Park, Australia ALH Hotels Full timeUnlock a Rewarding Career at ALH HotelsAround $120,000 per annum plus benefitsAbout the RoleThis is an exceptional opportunity for an experienced Hospitality/Retail leader to join our dynamic team as a Key Hotel Operations Manager. Reporting directly to the General Manager, you will be responsible for managing the day-to-day operations of the Carlyle Hotel,...
-
Hotel Operations Manager
3 weeks ago
Derwent Park, Australia ALH Hotels Full timeJob SummaryA motivated and inspiring leader is required to join our team as an Assistant Manager at the Carlyle Hotel in Derwent Park. The successful candidate will be responsible for managing the day-to-day operations of the venue, developing and training a large, multi-skilled team, and ensuring an exceptional guest experience.Key Responsibilities:Lead and...
-
Customer Service Consultant
4 days ago
Derwent Park, Australia Grupo Mantra Full timeAccor: A Global Leader in the Hotel IndustryAs a world leader in the hotel industry, Accor has an impressive presence in 110 countries with over 5,000 hotels and 10,000 restaurants and bars. The group operates a diverse hotel ecosystem that includes luxury brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and...
-
Hotel Service Manager
1 month ago
Derwent Park, Australia Grupo Mantra Full timeJob Title: Hotel Service ManagerAccor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive...
-
Hotel Service Director
3 weeks ago
Derwent Park, Australia Grupo Mantra Full timeAt Grupo Mantra, we are seeking a motivated professional to join our team as a Hotel Service Director. This role involves providing leadership and guidance to the Front Office team to ensure exceptional guest experiences.Main Responsibilities:Supervise and train Front Office staff to maintain high standards of service.Ensure accurate and efficient guest...
-
Luxury Hotel Operations Manager
1 day ago
Acton Park, Tasmania, Australia LUXXE Outsourced Hotel Services Full timeLocated in the nation's capital, Canberra, we are currently seeking an experienced Housekeeping Supervisor to join our team at LUXXE Outsourced Hotel Services.We strive to provide excellence to our clients and a supportive environment for our staff.About the RoleThis part-time role is critical to the success of our hotel in Canberra. The ideal candidate...
-
Payment Processing Expert
4 days ago
Derwent Park, Australia Grupo Mantra Full timeCompany OverviewAccor is a global hospitality leader with a diverse portfolio of brands, operating over 5,000 hotels and 10,000 restaurants and bars across 110 countries.
-
Business Leader
6 days ago
Derwent Park, Australia ALH Hotels Full time**Job Title:** Business Leader - Hobart Hotel**Estimated Salary:** $80,000 - $120,000 per annumCompany Overview: The Carlyle Hotel is a premier hospitality destination located in Derwent Park, near the Prince of Wales Bay and the Derwent River. We offer a relaxed and friendly environment with dining and entertainment for locals and visitors to enjoy.About...
-
Business Operations Manager
1 week ago
Derwent Park, Australia ALH Hotels Full timeAbout UsALH Hotels, a leading hospitality group, is committed to delivering exceptional experiences for our guests. We strive to create a relaxed and friendly environment, perfect for locals and visitors alike.