Customer Success Strategist

4 weeks ago

Sydney, New South Wales, Australia Blue Prism Pty. Ltd Full time

SS&C Blue Prism is a global provider of investment and financial services and software for the financial services and healthcare industries.

About the Role

We are seeking an enthusiastic and motivated individual with a passion for customer success to join our team as a Customer Success Strategist. As a key member of our team, you will be responsible for elevating the customer experience within our strategic accounts and ensuring our customers derive maximum business benefit from their Digital Workforce.

Key Responsibilities:

  • Develop and implement customer success plans to achieve desired outcomes and drive business growth.
  • Deliver and measure ROI for our customers throughout the customer lifecycle.
  • Collaborate with customers to identify use cases and match product functionalities, and align use cases with relevant best practices.
  • Ensure customers derive maximum business benefit from their Digital Workforce, contributing to long-term loyalty and reference-ability.
  • Own customer success planning and execution, working closely with sales, partners, support, professional services, customer experience, and product management teams on account strategy, customer retention, and expansion.
  • Strategically identify new expansion opportunities within the existing customer base and collaborate with sales teams to ensure growth attainment.
  • Accurately represent the voice of customers inside SS&C Blue Prism.

Requirements

Our ideal candidate will have:

  • 5+ years of relevant customer-facing experience within a top-rated software or consulting organization.
  • A background in customer success practice with extensive analytical and strategic experience.
  • A proven ability to build and own value-based customer programs and manage customer relationships throughout a lifecycle.
  • Flexibility to work in a rapidly changing, complex environment.
  • A passion for driving customer outcomes and promoting a customer-centric organization.
  • Ability to analyze, interpret, and capture insights from large amounts of data.
  • An ability to create structure in ambiguous situations and implement programs or professional services engagements to drive success.
  • Excellent verbal and written communication skills.
  • Collaborative, team-oriented mindset, demonstrate integrity and a commitment to values.

SS&C offers excellent benefits, including health, dental, 401k plan, tuition, and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws.

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