Customer Success Strategist

24 hours ago

Sydney, New South Wales, Australia SS&C Technologies Holdings Full time

Job Description

About the Role

SS&C Blue Prism is seeking a Customer Success Strategist to elevate the customer experience within our strategic accounts. The ideal candidate will be responsible for ensuring our customers derive maximum business benefit from their Digital Workforce by mobilizing the services and resources required to support the customer journey.

Key Responsibilities:

  • Own retention and growth for a portfolio of assigned customers in the region.
  • Enable customers for success through professional services enablement across the portfolio.
  • Becoming a trusted advisor by identifying Customers' desired outcomes and collaboratively creating Success Plans to achieve those outcomes.
  • Delivering, measuring, and communicating ROI for our Customers, throughout the customer lifecycle.
  • Being the trusted partner for Customers in finding use cases and matching product functionalities, and how to align use cases with relevant best practice.
  • Ensuring Customers derive maximum business benefit from their Digital Workforce, thus contributing to their long-term loyalty and reference-ability.
  • Owning Customer Success planning and execution and working closely with the Sales, Partners, Support team, Professional Services, Customer Experience and Product Management teams on development and execution of Account Strategy, driving Customer retention and expansion
  • Strategically identifying new expansion opportunities within the existing Customer base and collaborate with sales teams to ensure growth attainment
  • Accurately representing the Voice of Customers inside SS&C Blue Prism.

Requirements

Our Ideal Candidate Will Have:

  • 5+ years of relevant customer-facing experience within a top-rated software or consulting organization (overall experience around 8-10 years). Prior experience in RPA or SaaS or subscription enterprise software company would be an added advantage.
  • A background in Customer Success practice with extensive analytical and strategic experience
  • A proven ability to build and own value-based customer programs and manage customer relationships throughout a lifecycle
  • Flexibility to work in a rapidly changing, complex environment
  • A passion for driving customer outcomes and promoting a customer centric organization
  • Ability to analyze, interpret and capture insights from large amounts of data
  • An ability to create structure in ambiguous situations and implement programs or professional services engagements to drive success.
  • Excellent verbal and written communication skills
  • Collaborative, team-oriented mindset, demonstrate integrity and a commitment to values
  • Candidate should be open for business travel as the job may demand

  • Customer Success Strategist

    3 days ago

    Sydney, New South Wales, Australia Mimecast Full time

    At Mimecast, we're looking for a Customer Success Strategist to play a key role in shaping the future of cyber resilience. As a strategic partner, you'll be responsible for representing the customer within the business, interfacing with all departments to ensure customer delight. Your expertise, dedication, and passion will make an impactful difference, not...

  • Customer Success Strategist

    4 days ago

    Sydney, New South Wales, Australia Blue Prism Pty. Ltd Full time

    SS&C Blue Prism is a global leader in digital transformation, providing innovative solutions for the financial services and healthcare industries. We are seeking a highly motivated and experienced Customer Success Strategist to join our team.Key Responsibilities:Develop and execute customer success plans to drive business outcomes and customer...

  • Customer Success Strategist

    1 month ago

    Sydney, New South Wales, Australia Blue Prism Pty. Ltd Full time

    SS&C Blue Prism is a global leader in digital transformation, providing innovative solutions for the financial services and healthcare industries. As a Customer Success Strategist, you will play a critical role in elevating the customer experience and ensuring our clients derive maximum value from their Digital Workforce.Key Responsibilities:Develop and...

  • Customer Experience Strategist

    4 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    Job Title: Customer Experience StrategistJoin Microsoft as a Customer Experience Strategist and play a key role in shaping the future of customer engagement. As a member of our team, you will be responsible for developing and implementing strategies that drive customer satisfaction and loyalty.Responsibilities:Develop and execute customer experience...

  • Customer Experience Strategist

    5 days ago

    Sydney, New South Wales, Australia Driva Full time

    Customer Experience StrategistDriva is seeking a Customer Experience Strategist to join their team. As a key player in shaping customer messaging vision and innovating lifecycle marketing approach, you will design and implement targeted email and SMS campaigns to maximize revenue, retention, and activation.Key Responsibilities:Develop and optimize customer...

  • Customer Experience Strategist

    4 days ago

    Sydney, New South Wales, Australia Echo Entertainment Group Full time

    Customer Experience StrategistAt Echo Entertainment Group, we're committed to delivering exceptional experiences for our guests. As our Customer Experience Strategist, you'll play a key role in shaping the future of our customer journey.About the RoleAs a senior member of our team, you'll be responsible for managing the design, delivery, and optimization of...

  • Customer Experience Strategist

    4 days ago

    Sydney, New South Wales, Australia Canva Full time

    About the RoleWe are seeking a highly skilled Customer Experience Strategist to join our User Voice team at Canva. As a key member of our team, you will be responsible for designing and delivering exceptional customer experiences that meet the needs of our users.As a Customer Experience Strategist, you will work closely with our product and business teams to...

  • Customer Success Strategist

    4 days ago

    Sydney, New South Wales, Australia SS&C Technologies Holdings Full time

    Job Title: Senior Customer Success Manager/Customer Success DirectorJob Summary:We are seeking a highly motivated and experienced Customer Success Manager to join our team at SS&C Blue Prism. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention across our strategic accounts.Key...

  • Customer Success Strategist

    2 days ago

    Sydney, New South Wales, Australia SS&C Technologies Holdings Full time

    Job Title: Senior Customer Success Manager/Customer Success DirectorJob Description:We are seeking a seasoned Customer Success Manager to elevate the customer experience within our strategic accounts. As a trusted advisor, you will ensure our customers derive maximum business benefit from their Digital Workforce by mobilizing the services and resources...

  • Customer Success Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Salesforce, Inc. Full time

    Unlock Customer Success with SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.Our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, purchase our Signature Success Plan.Role OverviewThe Customer Success...

  • Customer Success Strategist

    1 month ago

    Sydney, New South Wales, Australia SaaS Labs, Inc Full time

    Customer Success ManagerAt SaaS Labs, Inc, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for ensuring our customers achieve their desired outcomes and realize the full value of our products.Key Responsibilities:Build and maintain strong relationships with our...

  • Digital Strategist

    1 month ago

    Sydney, New South Wales, Australia Google Full time

    About the RoleWe're seeking a highly skilled Digital Strategist to join our team at Google. As a key member of our Customer Solutions team, you'll play a critical role in helping businesses grow and succeed in the digital landscape.As a Digital Strategist, you'll be responsible for managing a portfolio of businesses, identifying opportunities for growth, and...

  • Digital Strategist

    1 month ago

    Sydney, New South Wales, Australia Google Full time

    About the RoleWe're seeking a highly skilled Digital Strategist to join our team at Google. As a key member of our Customer Solutions team, you'll play a critical role in helping businesses grow and succeed in the digital landscape.As a Digital Strategist, you'll be responsible for managing a portfolio of businesses, identifying opportunities for growth, and...

  • Product Strategist

    3 days ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Product Strategist RoleAt Commonwealth Bank of Australia, we're committed to helping our customers achieve their financial goals. As a Product Strategist, you'll play a key role in developing and implementing strategies that drive customer engagement and loyalty.The CommBank Yello Crew is responsible for delivering world-class customer experiences through...

  • Customer Success Strategist

    2 months ago

    Sydney, New South Wales, Australia Dynatrace Full time

    About the RoleWe're on a mission to revolutionize the post-sales customer journey at Dynatrace. As a Strategic Customer Success Manager, you'll play a critical role in ensuring our largest, most complex customers realize the value of their investment in our platform.Key ResponsibilitiesDevelop and maintain strong relationships with key stakeholders across...

  • Senior Digital Strategist

    2 days ago

    Sydney, New South Wales, Australia UMENCO Full time

    Role OverviewUMENCO is seeking a Senior Digital Strategist to lead digital strategy and oversee all aspects of the brand's online presence.The successful candidate will drive revenue growth through innovative ecommerce initiatives, digital marketing campaigns, and enhancing the overall customer experience across all digital platforms.This role is pivotal in...

  • Customer Growth Strategist

    1 month ago

    Sydney, New South Wales, Australia Woolworths Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Growth Strategist to join our team at Woolworths Group. As a key member of our business, you will be responsible for maintaining and deepening relationships with existing enterprise accounts, ensuring high customer satisfaction, loyalty, and revenue growth.Key ResponsibilitiesBuild...

  • Customer Experience Strategist

    6 days ago

    Sydney, New South Wales, Australia Firesoft People Full time

    As a Customer Experience Strategist at Firesoft People, you will lead projects to deliver customer experience insights and solutions, including pilots and proof of concepts to ensure products and services are designed to meet customer needs.Key Responsibilities:Lead projects to scope and deliver customer experience insights and solutionsUncover and define...

  • Senior Marketing Strategist

    1 month ago

    Sydney, New South Wales, Australia Agency Iceberg Pty Ltd Full time

    Boutique PR, Advertising and Marketing Recruitment Services At Agency Iceberg Pty Ltd, we specialize in matching industry leaders with high-calibre talent in Sydney and Melbourne. Senior Marketing Strategist - Packaging We are seeking a results-driven Senior Marketing Strategist with 16+ years of experience and a passion for driving business growth. This...

  • Experience Strategist

    2 weeks ago

    Sydney, New South Wales, Australia Cognizant Full time

    About the RoleCognizant is seeking an experienced Experience Strategist to join our team. As an Experience Strategist, you will be responsible for leading the development and implementation of comprehensive experience design strategies that align with business goals and user needs.Key ResponsibilitiesDevelop and implement experience design strategies that...