Customer Success Strategist

1 day ago

Sydney, New South Wales, Australia Fareharbor Full time

About FareHarbor



FareHarbor is a pioneering company in the travel industry, shaping the future of experiences. Our mission is to make every experience better for everyone.

We are looking for a Customer Success Strategist to join our team. This role will be responsible for managing over 100+ accounts, optimizing the client experience, and collaborating with clients to grow their online booking channel.

Key Responsibilities:

  • Build and nurture existing relationships with over 100+ FareHarbor clients.
  • Conduct audits on different avenues that clients can improve their customer experience to identify opportunities to drive online growth.
  • Analyze and interpret data and market trends to use for growth opportunities.
  • Proactively connect with clients as their business consultant and present growth plans and influence them to implement suggestions.
  • Become an expert on FareHarbor to handle unique problems that face clients with their online bookings and reservation management.
  • Effectively rollout product updates and projects to further enhance feature adoption and add value to the client portfolio.
  • Collaborate with internal and external stakeholders to formulate solutions to client needs.
  • Understand the differences between FareHarbor and competitors to effectively negotiate solutions and handle objections.
  • Become well-versed in online booking trends in the tour and activity industry to share relevant information with clients.
  • Be a team player and enjoy working in a fast-paced environment while maintaining calm composure under high-pressure situations.


Requirements:

  • Undergraduate degree
  • Minimum of 1 year experience in B2B or B2C account management
  • Strong negotiator and influencer to implement growth strategies
  • Experience in data analysis to identify trends and formulate strategic plans
  • Ability to work collaboratively and independently
  • Proven ability to stay organized and manage competing priorities
  • Excellent time management skills
  • Manage multiple projects and deliver on agreed timelines
  • Well-spoken and well-written
  • Easily able to adapt to change in a fast-paced environment
  • Be a team player to achieve team goals


Salary: $85,000 - $110,000 per annum

About Us:



FareHarbor is a dynamic and innovative company that is shaping the future of the travel industry. We are passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

Benefits:



We offer a range of benefits, including:

  • Global leave benefit
  • 22 weeks paid parental leave
  • 2 weeks paid grandparent leave
  • Extended care and bereavement leave
  • Life insurance policy
  • Opportunity to share your ideas and make a difference in a growing company.
  • Fast-paced, high-energy and engaging work environment.
  • 26 days of annual leave
  • Work-from-home assistance
  • Education Opportunities
  • Social hours & events and team-building
  • Hybrid friendly
  • Wellness benefits (Headspace subscription & wellness webinars)


Location:



This role is open to candidates with Australian Citizenship, Permanent Residency or New Zealand residency or those who have a minimum 2.5 years remaining on a valid Australian working visa and do not require sponsorship to work.

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