Customer Service Representative

1 month ago

East Melbourne, Victoria, Australia VISY Full time

About Visy


Visy is a global leader in sustainable packaging and recycling industries. We strive to make serious progress in creating a better world by powering the circular economy.



A Career at Visy

We offer a stable, respectful and supportive work environment where your expertise will be valued, and your professional & personal development encouraged.



Job Overview

The Customer Service Officer will play an important part in our relentless pursuit for customer satisfaction. This is a busy and highly varied role. You will be constantly challenged while managing customer relationships effectively, and in line with Visy Values.



Key Responsibilities:


  • Provide daily order updates to allocated key accounts, keeping customers informed about order statuses, expected delivery times, and any relevant changes.
  • Oversee the New Work requirements, initiating a smooth onboarding of new products and ensuring a seamless customer experience.
  • Order management in a timely and accurate manner.


Requirements:


  • Solid experience in Customer Service (within the manufacturing industry will be a huge advantage).
  • Possess exceptional communication skills to establish meaningful relationships with internal and external customers.
  • Have the ability to maintain a high level of accuracy, coupled with a strong team attitude.
  • Be a highly motivated, driven and organised individual who thrives within a fast-paced environment.
  • Proficiency in Microsoft Office Suite and CRM systems.


Benefits:


  • Competitive salary: $80,000 - $100,000 per annum.
  • Employee Assistance Program (EAP).
  • Discounted health insurance and access to exclusive discounts and offers on a range of banking products and services.
  • On demand access to expert advice for employees and their managers at every life stage.
  • Purchased annual leave.
  • 12 weeks paid parental leave and keep in touch days during the parental leave period.
  • Discounts on health and wellbeing products.
  • Novated lease & salary sacrifice arrangements.


We are committed to providing a working environment that embraces and values diversity and inclusion.


You will be required to meet Visy's employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing).

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