Customer Service Representative

3 weeks ago

East Melbourne, Victoria, Australia Bolton Clarke Full time

Company Overview

Bolton Clarke is a dynamic organisation dedicated to making a positive impact on people's lives. As a Customer Service Operator, you will be an integral part of our close-knit team, working together to deliver exceptional customer experiences.

Salary and Benefits

We offer a competitive salary of $15,900, plus a meal and entertainment allowance of $2,650. You'll also have access to private health insurance discounts, travel benefits, and an employee assistance program.

Job Description

The Customer Service Operators' focus is to assist customers with their inquiries, action them as required, and redirect them to the appropriate area. Key responsibilities include:

  • Receiving incoming communications and affecting outbound communications to support stakeholder enquiries and current and potential client referrals.
  • Providing a high level of customer service across all communication interactions.
  • Managing a high number of customer interactions, of varying nature, each day.
  • Determining the nature of calls and providing an appropriate response, including transferring relevant calls to an appropriate staff member or escalation process if required.
  • Recording all client information in the client information management system, complying with data entry requirements, during the interaction at the time the information is being provided.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A proven ability to provide a high level of customer service.
  • Previous call centre experience is preferred, but not essential.
  • Excellent interpersonal, communication, and time management skills.
  • Ability to work effectively in a team environment.
  • Flu vaccination (or willingness to obtain).
  • Evidence of one COVID-19 vaccinations.

Work Arrangements

You will have the flexibility to work from home after six months, and must be available to attend four weeks of full-time training in our Forest Hill office.

Benefits Summary

Bolton Clarke offers a supportive and inclusive work environment that values its employees. With opportunities for professional growth and development, we're committed to helping you achieve your career goals.

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